Customer Service Support

**Job Title: Customer Service Support**

**Department**: Customer Support

**Location**: Madinat, UAE

**Reports to**: Head of Operations, Customer Service & Procurement

**1. A Customer Service Support acts in the interest of the establishment**

**2. Attendance & Appearance**
- The Customer Service Support must strictly adhere to the work schedule.
- If late or unable to attend work for any reason, the Customer Service Support must notify the manager and colleagues at least 2 hours before the shift starts and find a replacement.
- Remaining at the workstation at all work shift. Leaving the workstation requires management approval.
- The Customer Service Support adheres to personal hygiene rules. They are clean, neat, and have a pleasant scent.
- The Customer Service Support wears a uniform in accordance with ToDA standards.

**3. Instruction Compliance**
- Follow instructions and tasks from the head of customer service, supervisor, or manager.

**4.General Responsibilities**
- Opening and closing the theater according to the checklist (lights, sound, temperature, cleanliness, furniture, printing, equipment etc.).
- Preparing for shows, concerts, and private events(including setting up furniture according to the current requirements).
- Excellent knowledge of the theater and upcoming events
- Greeting walk-in guests in accordance with ToDA standards, including ToDA tours and selling tickets for upcoming shows.
- Welcoming guests for shows, concerts, and private events according to ToDA standards, including scanning tickets, issuing wristbands, and assisting with seating.
- Providing excellent service to all theater guests and artists.
- Creating and maintaining a friendly atmosphere among staff and guests.
- Maintaining cleanliness and order in front and back of the house areas throughout the workday.
- Collecting feedback from guests and handling negative reviews in accordance with ToDA standards.
- Participation in the theater's marketing activities.
- Financial responsibility for received and stored funds, as well as for the equipment in use.
- Parking Validation

**5. VR/Interactive Responsibilities**
- Opening and closing the VR and interactive rooms (arranging furniture, starting up equipment, checking cleanliness)
- Inviting, greeting, and giving tours to guests in the VR and interactive rooms
- Selling tickets for VR experiences
- Providing VR and interactive experience services
- Flawless knowledge of current VR and interactive programs
- Monitoring the technical condition of equipment and cleanliness throughout the day

**6. Gift Shop Responsibilities**
- Opening and closing the cash register shifts
- Sales of gift shop items
- Flawless knowledge of the gift shop's product range
- Operating the cash register, accepting payments in cash and by credit card
- Daily, weekly, and monthly sales reporting
- Setting up gifts according to the current scheme
- Ensuring the accuracy of price tags
- Working with the gift shop's POS systems
- Maintaining cleanliness and order in the gift shop, including storage areas
- Conducting inventory of the gift shop

**7. Safety and Compliance**
- Ensuring the safety of all users during their visit to the theater.
- Controlling the adherence to theater rules and regulations by guests and staff, ensuring the building and equipment are used properly and safely.
- Maintaining confidentiality of company, guest, and staff information.
- Knowledge of fire safety equipment and emergency exits.
- In case of emergencies, promptly inform the theater administration, security service and guests.
- In the event of contact with any inspecting authorities, do not take any actions or engage in any negotiations without the supervisor/manager.

**Key Competencies**:

- Strategic thinking and creativity
- Strong organizational and multitasking abilities
- Analytical and problem-solving skills
- Excellent interpersonal and team collaboration skills

**Employment Type**:
Full-time/Permanent

**Job Types**: Full-time, Permanent

**Job Types**: Full-time, Permanent

Pay: From AED3,500.00 per month