Customer Service Support Officer

1 week ago


Dubai, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time

Customer Service Support Officer

**Role**:Customer Servicer Support Officer

**Location**: Dubai - Emaar Business Park

**Role Purpose**

Deliver Excellent customer service in accordance with agreed standards.

**Key Accountabilities of the role**

  • Opening and closing applicant on time. Ensure proper implementation and
  • up with timely.
  • Perform efficient troubleshooting of issues.
  • Ensure TAT is adhered to and where possible exceed customer expectations.
  • Co-ordinate and liaise with other departments in a professional manner.
  • Participate in regular review and development meeting with key stakeholders.
  • Prepare and provide monthly report.
  • Ensure compliance with bank policies.
  • Keeping a record and details of actions taken.
  • Supporting customer service agents.
  • Provides technical help to colleagues if required.
  • Ensure compliance with bank policies.
  • Perform other task specified by management.

**Specialist Skills / Technical Knowledge Required for this role**

  • Display flexibility in dealing with other team members.
  • Good data processing skills.
  • Good problem-solving skills.
  • Excellent communication skills.
  • Excellent Decision-making skills.

**Previous experience required (if any)**

  • Previous banking experience in similar role.
  • Knowledge of regulated financial services and banking industries.
  • Detailed understanding of asset product.
  • In depth understanding of the internal process, procedures and internal systems.

Job ID 300002260464831



  • Dubai, United Arab Emirates Devenir Cap Financial Instruments Quotations Service Full time

    Job Vacancy !!!!! **Customer Service Officer** - Manage and maintain company records, files, and documents - Perform data entry and accurately update internal databases - Follow up with clients for business-related requirements and documentation - Prepare reports, invoices, and assist with basic accounting tasks - Coordinate client compliance requirements...


  • Dubai, United Arab Emirates Technest Support Center Full time

    The Role **Requirements**: - Native or Professional Proficiency in JAPANESE, VIETNAMESE, KOREAN or THAI language. - Excellent communication and interpersonal skills. - Strong negotiation abilities. - Basic computer skills. - Previous experience in call center or customer service roles is a plus. - Positive attitude, patience and problem-solving...

  • Operations Manager

    1 week ago


    Dubai, United Arab Emirates Altius Customer Service Full time

    Job Title: Call Center Manager Department: Customer Service / Operations Reports To: Director of Customer Service / Operations Manager Location: Dubai **Job Type**: Full-Time ⸻ Job Summary: ⸻ Key Responsibilities: - Manage and supervise the daily operations of the call center to ensure customer service standards are met. - Hire, train, mentor,...


  • Dubai, United Arab Emirates MOOEi Full time

    Seeking a dedicated and dynamic Customer Service Officer to join our team! If you're passionate about customer care and thrive in a professional, fast-paced environment, we’d love to hear from you. **Responsibilities**: - Provide clear and accurate information about our classes - Resolve customer concerns or escalate to appropriate departments when...


  • Dubai, United Arab Emirates Iran Insurance Full time

    We are seeking a highly organized and dedicated Customer Services Officer to provide comprehensive support to our team and delivering exceptional assistance to our clients and executives while maintaining a high standard of organization and professionalism. **Key Responsibilities**: **Customer Service**: Act as the first point of contact for clients and...


  • Dubai, United Arab Emirates Iran Insurance Full time

    We are seeking a highly organized and dedicated Customer Services Officer to provide comprehensive support to our team and delivering exceptional assistance to our clients and executives while maintaining a high standard of organization and professionalism. **Key Responsibilities**: **Customer Service**: Act as the first point of contact for clients and...


  • Dubai, United Arab Emirates Loom Collection Full time

    **Role Overview** **Key Responsibilities** - Provide clear and accurate information about our products, services, and policies - Handle customer complaints efficiently and escalate issues when necessary - Prepare and manage professional quotations with attention to detail - Coordinate effectively with warehouse, sales, and other internal departments -...


  • Dubai, Dubai, United Arab Emirates EIX Consulting Full time

    Job Description – Counter StaffDesignation: Customer Service OfficerDepartment: OperationsReporting to: Manager Customer Service ExcellenceJob PurposeTo provide exceptional customer service to customers visiting the service centers for travel services. The role requires accurate document handling, data entry, queue management, and strict adherence to...


  • Dubai, United Arab Emirates MKTG Marketing Full time

    We are seeking a motivated and customer-oriented Customer Support Experience Officer to join our growing team. You will act as the primary point of contact for customers, providing support across phone, email, chat, and helpdesk channels. Your goal is to enhance customer satisfaction, resolve issues efficiently, and deliver a seamless service experience....

  • Customer Service

    2 weeks ago


    Dubai International City, United Arab Emirates TOP H SERVICE Full time

    We Are A cleaning company looking for a **Philippines female** who has experience as a customer service: Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their...