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International Desk Representative

2 weeks ago

UAE, United Arab Emirates HSBC Full time

-Job description

**International Desk Representative**

**Some careers shine brighter than others.**

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking an ambitious individual to join our Wealth and Personal Banking team, working together with colleagues to define, manage and achieve divisional business targets.

**In this role, you will**:

- Prospect and acquire New to Bank (NTB) International customers in the market they are based in, supporting customer needs via a reactive inbound and outbound referral model.
- Work alongside IDM to fulfil NTB opportunities generated by IDM. IDR would be approaching customers and pitching International Proposition in more detail on one-to-one basis.
- Set expectations with the customers about support HSBC can provide in the residing market as well as how HSBC can help with their needs internationally.
- Grow and deepen long-term relationships with customers by delivering outstanding service while managing queries, complaints and transactional support, through seamless coordination with Global Operations Teams and other channels as appropriate.
- Actively participate in community events where attendance of international, multi-country prospect customers is expected and engage with such customers.
- Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
Requirements

**To be successful in the role, you should meet the following requirements**:
**Knowledge / Experience**
- Bachelor’s degree is a must to obtain UAE Visa.
- Prior experience of sales and service of retail products in customer facing roles, is a must.
- Strong understanding of UAE market, opportunities, and competition.
- Knowledge and understanding of HSBC International proposition, account opening and referral process.
- Proven track record of delivering business targets, meeting customer needs and improving customer satisfaction.
- Good understanding of credit, risk and cross border compliance policy and procedures.
- Excellent communication and negotiation skills.
- Embraces diversity and is comfortable to work with a group of people with diverse backgrounds.

**You’ll achieve more at HSBC.**

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.