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Leasing & Tenant Relation Executive - Arabic Speaker - Female

2 weeks ago

Sharjah, United Arab Emirates Al Marwan Group of Companies Full time

We are hiring **Leasing & Tenant Relations Executive (Arabic Female)** to join our Real Estate team in Sharjah.

**Responsibilities**:
**Lease Renewal**:

- Manage and track lease renewal cycles for residential and commercial properties.
- Send timely renewal notices to tenants and follow up for confirmation.
- Prepare renewal offers and negotiate terms in line with company policies.
- Coordinate with legal and documentation teams for contract preparation and Ejari / Oqoodi updates.
- Ensure all documents are signed and archived appropriately.

**Tenant Relations**:

- Serve as the main point of contact for tenant inquiries, requests, and complaints.
- Conduct regular communication with tenants to ensure satisfaction and resolve issues promptly.
- Schedule and conduct tenant meetings to discuss lease terms, rent adjustments, or concerns.
- Maintain detailed records of tenant interactions and resolutions provided.

**Customer Service**:

- Provide professional, courteous, and efficient service to all tenants.
- Liaise with maintenance and facility teams to ensure timely resolution of service issues.
- Monitor and address tenant feedback for continuous improvement in service quality.

**Administrative & Reporting**:

- Maintain accurate lease and tenant data in the property management system.
- Generate reports related to lease renewals, occupancy rates, and tenant feedback.
- Assist in rent collection and follow-up with finance for pending dues if needed.

**Requirements**:

- Minimum **3-5**years of experience in tenant relations, leasing, or property management in the UAE.
- Fluent in **Arabic and English** (spoken and written).
- Strong negotiation, interpersonal, and problem-solving skills.
- Knowledge of property laws, lease terms, and local regulations (Ejari / Oqoodi).
- Proficient in MS Office and property management software.

**Preferred Skills**:

- Customer-focused mindset with high emotional intelligence.
- Ability to work under pressure and handle sensitive tenant issues discreetly.
- Strong organizational and time management skills.
- Experience working in multicultural environments.