Operations and Service Manager
1 week ago
Operations and Service Manager **Role**:Operations and Service Manager **Location**: Ajman - Al Humaidiya **Role Purpose**: Handling the branch operations - Review, control & approval, Sales and business acquisition, Management of service delivery and Staff Management and Coordination. **Key Accountabilities of the role** These are the main responsibilities of this role **RESPONSIBILITIES**: - Cash Vault - Dual control of branch Vault - Providing cash to tellers for daily business transactions, approving daily transactions for remittances and other products, where applicable approving the override of transactions exceeding specified teller limits - Managing branch cash as per cash holding limit - Process & balance daily inward and outward clearing transactions - Reconciliation and review of errors in teller transactions - Review and approve work processes documentations and system input reports, accomplished on account of deposit sales and retail & institutional services, by customer service staff - Ensure that all customers transactions as per ADIB policies and procedures - Sign on behalf of the bank as per the assigned limit - Control and supervision of operations work processes for compliance with ADIB's Credit & Operational Policies & Procedures, thus maintaining an acceptable both internal and external audit rating - Conduct surprise check of Branch Vault cash on a monthly basis and reports exceptions if noted, to HO authorities - Facilitating and implementing work process improvements - Interact with customers for sale of ADIB's deposit, Finance, Cards & Takaful products by ensuring service efficiency and by adherence to best service standards - Monitor the sales performance of CROs - Generation of new business via out marketing calls and in - branch contacts through "Open door policy" in meeting customers - Setting and monitoring sales plans for the branch and sales staff as per forecast - Coaching of all sales staff to increase sales productivity and cross selling - Monitor branch service standards for customer satisfaction - Customer retention efforts with personal involvement in complaint resolution, account closures and inquiries - Getting ad-hoc customer feedback - Ensure service level agreements (SLA) with internal and external customers are in place, followed and are frequently calibrated for continuous improvement - Observation of queue time and length and taking action as needed to capacities serving counters and or managing customer traffic - Maintain staff morale and relationship - Observe, coach /train and counsel staff towards expected behaviors - Identify training developments needs for staff and ensure that these are met as per schedules **Specialist Skills / Technical Knowledge Required for this role**: - Knowledge of products and services offered by ADIB - Knowledge of branch operations and back office functions - Knowledge of ADIB policies and systems - Thorough Knowledge of all the Regulations issued by Central Bank of UAE - Computer skills - Communication and presentation skills - both Written and Oral (In English) **Previous experience required (if any)**: - Knowledge of Retail Banking products, processes, and policies - 4-5 years of banking experience (UAE banking experience preferred) or retail sales experience - Computer literacy and tech-savviness - Self-starter with excellent time-management skills - Active coach and mentor to junior employees Job ID 300002253241560 This job has been sourced from an external job board.
-
Operations and Service Manager
1 week ago
Ajman, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full timeOperations and Service Manager **Role**:Operations and Service Manager **Location**: Ajman - Al Humaidiya **Role Purpose**: Handling the branch operations - Review, control & approval, Sales and business acquisition, Management of service delivery and Staff Management and Coordination. **Key Accountabilities of the role** These are the main responsibilities...
-
Operations Supervisor
1 week ago
Ajman, United Arab Emirates Tarteeb advertising and design Full time**Job Advertisement: Operations Supervisor** **About Us**: We are a dynamic advertising company offering a wide range of services including banner printing, advertising board installation, roll-up printing, gift creation, luminous board production, media services, corporate uniforms, frames, banners, and stickers. We are looking for a talented Operations...
-
Operations Manager
3 days ago
Ajman, United Arab Emirates Nerds Company LLC Full timeManaging Daily Operations, this includes overseeing the execution of daily tasks, ensuring smooth workflows, and maintaining operational standards. Team Management recruit, train, and supervise employees, fostering a positive and productive work environment. Process Optimization: analyze existing processes, identify areas for improvement, and implement...
-
Operations Manager
2 weeks ago
Ajman, United Arab Emirates Halan Delivery Services Full timeManage, train, plan, direct and control of all operations resources to ensure timely and efficient management of pickups and deliveries of shipments and internal hub operations. Responsible for overall operational management and performance of Hub and delivery operations. Assign delivery to couriers according to schedules and route plans. Ensure that the...
-
Service Delivery Manager
1 week ago
Ajman, Ajman, United Arab Emirates AIQU Full timeWe are looking for SME Service Delivery Manager based in Ajman, UAE for 1 year and extendable contract.Job DescriptionPositionSME SDMThe Service Delivery Manager is responsible for overseeing the end-to-end delivery and operational support of private network solutions for enterprise and government customers. This role ensures that customer-specific projects...
-
Restaurants Operation Manager
2 days ago
Ajman, United Arab Emirates Marriott International, Inc Full time**Job Number** 23057378 **Job Category** Food and Beverage & Culinary **Location** Ajman Saray a Luxury Collection Resort Ajman, Sheikh Humaid Bin Rashid Al Nuaimi Street, Ajman, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Areas of...
-
Operations Coordinator
2 days ago
Ajman, United Arab Emirates Qualitech Engineering and Inspection Services Full time**Operations Coordinator Responsibilities**: - Schedule & Coordinate daily wise operations & inspections as per the requirement. - Assign engineers/inspectors as per the schedule and ensure timely completion. - Act as primary contact for clients, providing updates and addressing concerns. - Manage the engineers/ inspector schedules. - Review the...
-
Operations Manager
5 days ago
Ajman, Ajman, United Arab Emirates FAM Holding LLC Full timeWe are seeking a Operations Manager to join our team with 5+ years in operations management, preferably in car rental or automotive sectorResponsibilities:Oversee daily operations of the car rental company to ensure smooth workflow.Manage and organize the team, ensuring performance and quality targets are met.Monitor vehicle maintenance and ensure cars are...
-
Legal Operations Manager
3 days ago
Ajman, United Arab Emirates Faimy Amar & Co. Full time**Job Title**: Legal Operations Manager **Location**: Ajman, UAE **Company**: Faimy Amar & Co. Legal Consultants **Job Type**: Full-time **Experience Required**: Minimum 5 years in legal operations or legal practice in the UAE **Education**: LLB or LLM (required) Faimy Amar & Co. Legal Consultants is seeking an experienced and well-organized...
-
Operations Manager
5 days ago
Ajman, United Arab Emirates Awashi fz - LLC Full timeOperations Manager - Super Kabab Barbeque (Ajman) Key Responsibilities: - Supervise and coordinate restaurant staff. - Implement and improve operational systems. - Handle hiring, training, and, if necessary, termination of staff. - Ensure compliance with health and safety regulations. **Requirements**: - Proven experience in restaurant management. -...
