Service Delivery Manager

3 days ago

Ajman, Ajman, United Arab Emirates AIQU Full time $1,000,000 - $2,000,000 per year

We are looking for SME Service Delivery Manager based in Ajman, UAE for 1 year and extendable contract.

Job Description

Position
SME SDM

The Service Delivery Manager is responsible for overseeing the end-to-end delivery and operational support of private network solutions for enterprise and government customers. This role ensures that customer-specific projects are executed efficiently, operational issues are resolved promptly, and internal teams are aligned to meet customer expectations. Acts as the central point of contact for all customer-related activities, coordinating across engineering, operations, and external stakeholders.

Responsibilities

  • Lead the planning, execution, and delivery of private network projects (e.g., LTE/5G, VPN, SD-WAN) for multiple customers.
  • Ensure projects are delivered on time, within scope, and aligned with customer requirements and SLAs.
  • Manage project documentation, milestones, risk assessments, and change control processes.
  • Serve as the primary point of contact for assigned customers throughout the service lifecycle.
  • Track and follow up on operational issues, incidents, and service requests raised by customers.
  • Ensure timely resolution of customer issues by coordinating with internal operations, engineering, and support teams.
  • Conduct regular service reviews and performance reporting with customers.
  • Interface with internal departments to ensure customer needs are met.
  • Escalate and drive resolution of critical issues impacting service delivery or customer satisfaction.
  • Align internal resources and priorities to support customer-specific requirements.
  • Identify opportunities to improve service delivery processes and customer experience.
  • Ensure compliance with telecom regulations, internal policies, and contractual obligations.

Requirements

Education: Master Degree,
Bachelors Degree in Communication, Computer or Electronic Engineering or equivalent

Experience: 10 Years in telecommunication

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