Front Desk Receptionist
2 days ago
**Position: Receptionist**
Location: CASA MIKOKO ,Umm Al Quwain
Department: Front Office
Job Summary:
Key Responsibilities:
1. Guest Relations & Front Desk Operations
Greet and welcome guests with a friendly and professional attitude.
Manage guest check-ins and check-outs smoothly.
Address guest inquiries, requests, and concerns promptly.
Provide information about hotel services, facilities, and local attractions.
2. Reservations & Booking Management
Monitor and update room availability and pricing across booking channels.
Coordinate with housekeeping and other departments for room readiness.
3. Administrative & Financial Tasks
Process guest payments, invoices, and refunds.
Maintain accurate records of bookings, guest details, and payments.
Ensure compliance with company policies and hospitality standards.
4. Communication & Coordination
Work closely with housekeeping, kitchen, and management to ensure seamless guest experiences.
Handle guest complaints professionally and escalate issues when necessary.
Provide regular reports on occupancy, revenue, and guest feedback.
**Requirements**:
Proven experience as a Receptionist in the hospitality industry.
Strong communication and interpersonal skills.
Ability to multitask and work under pressure.
High level of professionalism and customer service.
Basic accounting and cash handling knowledge.
Fluency in English (additional languages are a plus).
**Benefits**:
Competitive salary
Career growth opportunities
Training and development programs
Pay: AED1,600.00 - AED1,900.00 per month
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