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Reservations Agent

2 weeks ago

Abu Dhabi, United Arab Emirates IN Emirates Full time

**Assisting and advising customers who may be choosing from a variety of travel options.**

**Making reservations for customers based on their various requirements and budgetary allowances.**

**Checking the availability of accommodation or transportation on the customers’ desired travel dates.**

**Helping plan travel itineraries by suggesting local tourist attractions and places of interest.**

**Processing payments and sending confirmation details to customers.**

**Sorting out any issues that may arise with bookings or reservations.**

**Selling and promoting reservation services.**

**Answering any questions customers might have about the reservation process.**

**Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.**

**Providing support to customers who may need to amend or cancel a reservation.**

**Conduct market research to identify selling possibilities and evaluate customer needs**

**Actively seek out new sales opportunities through cold calling, networking and social media**

**Deals & set up meetings with potential clients or partners.**

**Requirements**:

- Arabic & English Speaker
- Customer-service experience.
- Excellent written and verbal communication skills.
- Multi-tasking and time-management skills, with the ability to prioritize tasks.
- Proficient in Microsoft office.
- Data entry experience.
- Flexible working schedule

Ability to commute/relocate:

- Abu Dhabi: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- UAE: 1 year (preferred)
- Customer Service: 1 year (preferred)

**Language**:

- Arabic (preferred)