Reservations Agent
7 days ago
Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Reservations Agent to join our Reservations team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines. **About the job** Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Revenue Department, the Reservations Agent is responsible in will handle bookings and materialize the maximum number of guests' requests and reservations. The Reservations Agent reports to the Assistant Reservations Manager. **As**Reservations Agent, you will be responsible for the following duties**: - Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability - Ensure clients’ satisfaction and adherence to Emirates Palace Mandarin Oriental service standards - Follow internal credit policy - Follow up on lost business and bring information about them to the knowledge of the department superiors - Spot-check reservations made the previous day and check all VIP arrivals - Test calls LQA / IFH results > 85% - Follow the internal up-sell program for Reservations department **As**Reservations Agent, we expect from you**: - Diploma in Hospitality Management or equivalent - Minimum one year working experience in the luxury hotel industry in the same role - Guest focused - A team player who delivers at his/her best - Trustworthy and responsible - Composed and able to handle pressure - Attention to detail - Excellent communication in both English and Arabic **Our commitment to you** - Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. - MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. - Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. - Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. **We’re Fans. Are you?
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Reservations Agent
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abu dhabi, United Arab Emirates Jannah Hotels and Resorts Full timeJob Position Female Reservations Agent Company Name Jannah Hotels Resorts Location Abu Dhabi Requirements Minimum 1 year of experience as a Reservations Agent in a 4 or 5star UAE hotel Proficiency in English and Arabic Experience with Cluster Room Reservations or managing room inventory Proficiency in Cloud PMS High school diploma or equivalent Available to...
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Reservations Agent
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Abu Dhabi, United Arab Emirates Conservatorium Hotel Full timeReservations Agent - 543452 - Rooms - Full time - Emirates Palace Mandarin Oriental, Abu Dhabi Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Reservations Agent to join our Reservations team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a...
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Reservations Agent
5 days ago
Abu Dhabi, United Arab Emirates Mandarin Oriental Hotel Group Full timeEmirates Palace Mandarin Oriental, Abu Dhabi is looking for a Reservations Agent to join our Reservations team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the...
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Reservation Agent
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Abu Dhabi, United Arab Emirates QUALITY STANDARD CONSTRUCTION & BUILDING - LLC Full timeTasks and Responsibilities Your tasks and responsibilities as a Hotel Reservation Agent may vary, but generally include the following: - Providing customers with information about the hotel’s accommodation options, rates, and amenities - Processing reservations, cancellations, and modifications using reservation software - Collecting and processing...
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Reservations Agent
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abu dhabi, United Arab Emirates Millennium Downtown Abu Dhabi Full timeAs a Reservations Agent, you will be the first point of contact for guests looking to make room reservations. Your role involves providing excellent customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes. Key Job Responsibilities Assist guests in making room reservations through various communication...
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Reservations Agent
1 week ago
abu dhabi, United Arab Emirates Millennium Downtown Abu Dhabi Full timeAs a Reservations Agent, you will be the first point of contact for guests looking to make room reservations. Your role involves providing excellent customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes. Key Job ResponsibilitiesAssist guests in making room reservations through various communication...
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Reservations Agent
1 week ago
abu dhabi, United Arab Emirates Rotana Hotels Full timeWe are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient...
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Reservations Agent
4 days ago
abu dhabi, United Arab Emirates Rotana Hotels Full timeWe are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient...
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Reservations Agent
1 week ago
Abu Dhabi, United Arab Emirates Rotana Hotels Full timeWe are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient...
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Reservation Agent
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abu dhabi, United Arab Emirates Wyndham Hotels and Resorts Inc Full timeSUMMARY The Reservations Agent is responsible for handling all reservation inquiries, bookings, and cancellations in a timely and professional manner. The incumbent will provide exceptional guest service, assisting them with their accommodation needs and ensuring accurate information is communicated effectively. This role requires strong communication...
