Partnership Manager

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

**Job description**

We are looking for a dynamic and relationship-driven Partnership Manager to lead the development of a strong ecosystem of value-added partners that enhance the customer journey across our insurance products, including Motor, Home, Medical, Travel, and other retail lines.

This role plays a key part in creating differentiated customer experiences, improving retention, and driving new revenue opportunities through ecosystem integration.

**What you will do**:
**Partnership Development**

- Identify, evaluate, and onboard strategic partners across relevant sectors such as auto services, home services, travel platforms, healthcare, wellness, fintech, and lifestyle services
- Develop partnership proposals, commercial terms, and value propositions aligned with Orient Insurance’s product strategy
- Negotiate contracts and partnership agreements ensuring commercial viability and regulatory compliance

**Ecosystem Integration**

- Work with product teams to design partnership-based add-ons that enhance Motor, Home, Travel, and Medical insurance propositions
- Coordinate with internal stakeholders (product, claims, IT, marketing, legal) for seamless partner integration

**Relationship Management**

- Serve as the primary point of contact for partners and manage day-to-day relationship activities
- Monitor partner performance, KPIs, service levels, and customer satisfaction metrics
- Conduct periodic business reviews and ensure continued value delivery for both parties

**Market Intelligence**

- Research and map potential ecosystem partners within the UAE and GCC region
- Stay updated on emerging technologies, platforms, and consumer trends relevant to insurance value-added services
- Identify innovative ecosystem opportunities to differentiate Orient Insurance

**Internal Collaboration**

- Collaborate with Marketing to co-develop joint campaigns, customer offers, and cross-promotions
- Work with Operations and Claims teams to optimize partner-related processes
- Provide regular updates to senior management on pipeline, performance, and strategic opportunities

- **Required skills to be successful**:

- Strategic thinking and ecosystem mindset
- Strong communication and influencing skills
- Commercial negotiation skills
- Relationship management and networking
- Analytical mindset with ability to evaluate partner ROI
- Project coordination and execution
- Customer-centric approach

**What equips you for the role**:

- Bachelor's degree in Business, Marketing, Finance, or related field (Master’s degree preferred)
- 5-8 years of experience in partnerships, BD, ecosystem development, or vendor management—preferably in insurance, banking, fintech, telecom, or consumer services
- Strong negotiation, contract management, and commercial acumen
- Experience working with service providers, aggregators, digital platforms, or B2B partnerships
- Strong stakeholder management and relationship-building skills
- Ability to manage multiple partners and projects simultaneously
- Understanding of UAE insurance market is a strong advantage
- Excellent communication and presentation skills

**About Orient Insurance PJSC**

Orient Insurance Company commenced operations in 1982 as a part of the reputed Al-Futtaim Group and has since recorded a progressively steady growth. The Company is counted among the leaders in the UAE insurance market. Orient Insurance Company has a paid-up capital of AED 500 Million which is the highest in the insurance industry in UAE. With head office in Dubai, the company serves its clientele through an extensive branch network in Jebel Ali, Abu Dhabi, Al Ain, Sharjah and Ras Al Khaimah in UAE, Muscat in Sultanate of Oman, Riyadh in Kingdom of Saudi Arabia and Bahrain.