Technical Sales Administrator
7 days ago
As a Technical Sales Administrator for our Audio Visual rental company, you will play a crucial role in supporting the sales team and ensuring the seamless execution of audio-visual solutions for our clients. Your primary responsibilities will involve a combination of technical expertise, administrative tasks, and customer communication to deliver exceptional service.
**Roles and Responsibilities**:
- Technical Support:_
Provide technical support to the sales team by understanding the specifications and capabilities of our audio-visual equipment.
Collaborate with the technical team to ensure a thorough understanding of available equipment and stay updated on new technologies.
- Proposal Creation:_
Assist in creating comprehensive and accurate proposals for clients based on their audio-visual requirements.
Work closely with the sales team to ensure proposals align with client needs and budget constraints.
- Order Processing:_
Manage the end-to-end process of order fulfillment, including equipment reservation, scheduling, and logistics coordination.
Ensure accurate and timely processing of orders and maintain detailed records of transactions.
- Customer Communication:_
Act as a point of contact for clients, addressing their technical queries and providing support throughout the rental process.
Communicate effectively with clients to gather information about their event needs and make appropriate recommendations.
- Collaboration with Sales Team:_
Work closely with the sales team to understand client requirements and provide technical insights during client meetings and presentations.
Collaborate on the development of sales strategies and contribute to the achievement of sales targets.
- Documentation and Reporting:_
Maintain accurate and up-to-date records of client interactions, orders, and equipment inventory.
Generate regular reports on equipment utilization, and customer feedback.
- Quality Assurance:_
Oversee quality checks on audio-visual equipment before and after each rental to ensure functionality and customer satisfaction.
Address any issues or malfunctions promptly and coordinate with the technical team for repairs or replacements.
- Training and Product Knowledge:_
Stay informed about industry trends, new technologies, and product updates.
Provide training and guidance to the sales team on technical aspects of audio-visual equipment.
**Qualifications**:
Bachelor's degree in a relevant field or equivalent work experience.
Strong technical knowledge of audio-visual equipment and solutions.
Excellent communication and interpersonal skills.
Detail-oriented with strong organizational and multitasking abilities.
Proficient in using office productivity tools and customer relationship management (CRM) software.
This role is essential in ensuring the successful integration of audio-visual solutions for our clients, contributing to overall customer satisfaction and the company's growth.
**Salary**: From AED4,500.00 per month
Ability to Commute:
- Dubai (required)
Ability to Relocate:
- Dubai: Relocate before starting work (required)
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