Technical Administrator

servicePath Hiring Objective

Role Objectives:

- **HubSpot Support and Integration**: Oversee the administration and integration of HubSpot within our business ecosystem. Ensure seamless operation, data integrity, and alignment with our sales, marketing, and customer service objectives. Provide support and training to maximize the platform's utility and ROI.
- **Internal and Client-Facing Support**: Offer technical support and guidance for both internal teams and clients, particularly in the areas of CPQ system configuration and document management. Participate in CPQ implementation projects, contributing technical expertise to ensure successful deployments.
- **Continuous Improvement and User Advocacy**: Identify opportunities for system enhancements and efficiency gains. Advocate for end-user needs in discussions with product and engineering teams, contributing to the design and development of new features and capabilities. Stay abreast of industry trends and best practices to drive innovation and excellence in our technical infrastructure and service offerings.
- **Training and Empowerment**: Contribute to the development and delivery of training sessions and materials, focusing on the effective use of our CPQ platform, Microsoft 365 suite, and HubSpot. Empower users with the knowledge and skills to leverage these tools to their full potential, enhancing productivity and satisfaction.

Duties

**Area of Responsibility**

**Description**

**CPQ System and Document Management**
- **Template Design and Maintenance**: Lead the development and ongoing refinement of CPQ document templates, ensuring they leverage the capabilities of Microsoft Office tools effectively to meet business and client needs.
- **Configuration and Customization**: Configure and customize the CPQ platform to align with project specifications and requirements, with a focus on beautiful and highly compatible document outputs.

**Microsoft 365 and HubSpot Administration**
- **Performance Optimization**: Monitor system performance, conduct regular health checks, and implement enhancements to ensure optimal functionality and user experience.
- **Integration and Support**: Facilitate the integration of HubSpot with other internal business systems, providing technical support and guidance to ensure seamless operation and data consistency.

**Technical Support and Project Participation**
- **Issue Resolution**: Act as the first point of contact for technical issues within the internal business systems, ensuring timely resolution and mínimal disruption to business operations.
- **Project Collaboration**: Collaborate with project teams on CPQ implementations, contributing technical expertise and support to ensure project success.

**Continuous Improvement and Knowledge Sharing**
- **Process Enhancement**: Continuously evaluate and improve internal processes and systems, leveraging feedback and analytics to drive efficiency and effectiveness.
- **Knowledge Base Contribution**: Contribute to the development and maintenance of an internal knowledge base, documenting best practices, troubleshooting guides, and system updates.

**Training and Advocacy**
- **User Advocacy**: Represent the voice of the user in discussions with product and engineering teams, advocating for features and improvements that enhance user satisfaction and performance.

**Quality Assurance and Documentation**
- **Release Management**: Support the deployment of new releases and updates to internal business systems, ensuring thorough testing and validation to maintain system integrity and performance.
- **Documentation**: Maintain comprehensive documentation for system configurations, data mappings, and workflow processes, ensuring accuracy and accessibility for all stakeholders.

Key Competencies and Experience

**Minimum**
- **Hands-on Experience with Software Systems**: At least 2 years of experience in software administration, particularly with SaaS platforms.
- **CRM Systems Proficiency**: Proven track record working with CRM systems such as HubSpot, Microsoft Dynamics, or Salesforce, with a minimum of 2 years in a relevant role.
- **User Administration and Security**: Experience in user administration and managing Azure AD.
- **Collaboration and Communication Skills**: Excellent verbal and written communication skills in English, with a strong ability to work collaboratively across different teams and with clients.
- **Organizational Skills**: Highly organized with the capability to manage multiple tasks and projects simultaneously.
- **Technical and Analytical Skills**: Strong problem-solving skills, with a logical and analytical approach to addressing challenges.
- **Tools Proficiency**: Familiarity with Atlassian tools, primarily Jira and Confluence, as these are integral to our operational processes.

**Preferred**
- **CPQ Experience**:Direct experience with implementation, configuration, and use of CPQ software is desirable.
- **Self-Starter**: Ability to work indepe