Reservation Agent
2 weeks ago
SUMMARY The Reservations Agent is responsible for handling all reservation inquiries, bookings, and cancellations in a timely and professional manner. The incumbent will provide exceptional guest service, assisting them with their accommodation needs and ensuring accurate information is communicated effectively. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with other departments to ensure guest satisfaction and operational efficiency. KEY RESPONSIBILITIESRespond promptly to reservation inquiries via phone, email, and online platforms. Assist guests in making room reservations based on their preferences and needs. Input and maintain accurate reservation records into the PMS, Opera Cloud. Provide personalized service to guests, addressing their questions and concerns professionally and courteously. Upsell hotel amenities and services to maximize revenue opportunities. Handle guest complaints and resolve issues promptly to ensure guest satisfaction. Communicate effectively with other hotel departments to ensure seamless guest experiences. Coordinate special requests and accommodations with housekeeping, front desk, and other relevant teams. Confirm reservations and send booking confirmations to guests promptly. Promote direct bookings and educate guests on the benefits of booking directly with the hotel. Implement revenue management strategies as directed by the Director of Revenue / Revenue Manager. Monitor room availability and make recommendations to maximize occupancy and revenue. Prepare daily reports on reservations, cancellations, and no-shows. Maintain accurate records of guest interactions and transactions. Assist with administrative duties as assigned by the Reservations Manager.It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility. #J-18808-Ljbffr
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Reservations Agent
1 week ago
abu dhabi, United Arab Emirates Hala Arjaan By Rotana Full timeGet AI-powered advice on this job and more exclusive features. Job Description We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Reservations Agent you are responsible to maintain...
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Reservations Agent
1 week ago
Abu Dhabi, United Arab Emirates Beach Rotana Full timeBeach Rotana Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates Job Title Reservations Agent Job Description We are currently seeking passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. Responsibilities - Process and...
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Reservations Agent
7 days ago
abu dhabi, United Arab Emirates Beach Rotana Full timeBeach Rotana Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates Job Title Reservations Agent Job Description We are currently seeking passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. ResponsibilitiesProcess and...
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Reservations Agent
1 week ago
Abu Dhabi, United Arab Emirates Beach Rotana Full timeBeach Rotana Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates Job Title Reservations Agent Job Description We are currently seeking passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. Responsibilities Process and...
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Reservation Agent
1 week ago
Abu Dhabi, United Arab Emirates Modjoy Full timeOverview A well-known hotel in the UAE is currently seeking an experienced Reservation Agent to join the team. 2–3 years of experience in the Reservations Department Previous Hilton background is a strong advantage Strong communication and customer service skills If you meet the criteria and are passionate about hospitality, we’d love to connect with...
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Reservation Agent
2 weeks ago
Abu Dhabi, United Arab Emirates Bab Al Nojoum Full timeReservation agent position - based in Mugheirah/Liwa (Western Region) Company accommodation and transportation provided. Hospitality experience in Reservation **Salary**: AED2,300.00 - AED2,600.00 per month Ability to commute/relocate: - Abu Dhabi: Reliably commute or planning to relocate before starting work (required) Shift availability: - Day Shift...
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Reservation Agent
2 weeks ago
Abu Dhabi, United Arab Emirates Hawthorn Suites by Wyndham, Abu Dhabi Full timeReceives, processes and confirm guest room reservations made by clients on the phone, letter or fax. - Inputs all reservations into the computer recording all pertinent information. - Attends to enquiries, complaints and requests regarding reservations. - Remains up to date with all promotions in and around the hotel. - Follows established procedures to...
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Reservation Agent
1 week ago
abu dhabi, United Arab Emirates Wyndham Hotels and Resorts Inc Full timeSUMMARY The Reservations Agent is responsible for handling all reservation inquiries, bookings, and cancellations in a timely and professional manner. The incumbent will provide exceptional guest service, assisting them with their accommodation needs and ensuring accurate information is communicated effectively. This role requires strong communication...
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Reservation Agent
1 week ago
Abu Dhabi, United Arab Emirates Wyndham Hotels and Resorts Inc Full timeSUMMARY The Reservations Agent is responsible for handling all reservation inquiries, bookings, and cancellations in a timely and professional manner. The incumbent will provide exceptional guest service, assisting them with their accommodation needs and ensuring accurate information is communicated effectively. This role requires strong communication...
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Reservation Agent
1 week ago
Abu Dhabi, United Arab Emirates Wyndham Hotels and Resorts Inc Full timeSUMMARY The Reservations Agent is responsible for handling all reservation inquiries, bookings, and cancellations in a timely and professional manner. The incumbent will provide exceptional guest service, assisting them with their accommodation needs and ensuring accurate information is communicated effectively. This role requires strong communication...
