Reservation Agent
2 weeks ago
SUMMARY The Reservations Agent is responsible for handling all reservation inquiries, bookings, and cancellations in a timely and professional manner. The incumbent will provide exceptional guest service, assisting them with their accommodation needs and ensuring accurate information is communicated effectively. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with other departments to ensure guest satisfaction and operational efficiency. KEY RESPONSIBILITIESRespond promptly to reservation inquiries via phone, email, and online platforms. Assist guests in making room reservations based on their preferences and needs. Input and maintain accurate reservation records into the PMS, Opera Cloud. Provide personalized service to guests, addressing their questions and concerns professionally and courteously. Upsell hotel amenities and services to maximize revenue opportunities. Handle guest complaints and resolve issues promptly to ensure guest satisfaction. Communicate effectively with other hotel departments to ensure seamless guest experiences. Coordinate special requests and accommodations with housekeeping, front desk, and other relevant teams. Confirm reservations and send booking confirmations to guests promptly. Promote direct bookings and educate guests on the benefits of booking directly with the hotel. Implement revenue management strategies as directed by the Director of Revenue / Revenue Manager. Monitor room availability and make recommendations to maximize occupancy and revenue. Prepare daily reports on reservations, cancellations, and no-shows. Maintain accurate records of guest interactions and transactions. Assist with administrative duties as assigned by the Reservations Manager.It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility. #J-18808-Ljbffr
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Reservations Agent
4 days ago
Abu Dhabi, United Arab Emirates Conservatorium Hotel Full timeReservations Agent - 543452 - Rooms - Full time - Emirates Palace Mandarin Oriental, Abu Dhabi Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Reservations Agent to join our Reservations team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a...
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Reservations Agent
4 days ago
Abu Dhabi, United Arab Emirates Mandarin Oriental Hotel Group Full timeEmirates Palace Mandarin Oriental, Abu Dhabi is looking for a Reservations Agent to join our Reservations team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the...
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Reservations Agent
3 days ago
Abu Dhabi, United Arab Emirates Mandarin Oriental Hotel Group Full timeEmirates Palace Mandarin Oriental, Abu Dhabi is looking for a Reservations Agent to join our Reservations team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the...
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Reservations Agent
1 week ago
abu dhabi, United Arab Emirates Millennium Downtown Abu Dhabi Full timeAs a Reservations Agent, you will be the first point of contact for guests looking to make room reservations. Your role involves providing excellent customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes. Key Job ResponsibilitiesAssist guests in making room reservations through various communication...
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Reservations Agent
21 hours ago
abu dhabi, United Arab Emirates Millennium Downtown Abu Dhabi Full timeAs a Reservations Agent, you will be the first point of contact for guests looking to make room reservations. Your role involves providing excellent customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes. Key Job Responsibilities Assist guests in making room reservations through various communication...
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Reservations Agent
7 days ago
Abu Dhabi, United Arab Emirates Rotana Hotels Full timeWe are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient...
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Reservations Agent
6 days ago
abu dhabi, United Arab Emirates Rotana Hotels Full timeWe are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient...
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Reservations Agent
21 hours ago
abu dhabi, United Arab Emirates Rotana Hotels Full timeWe are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient...
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Reservation Agent
2 weeks ago
Abu Dhabi, United Arab Emirates Hawthorn Suites by Wyndham, Abu Dhabi Full timeReceives, processes and confirm guest room reservations made by clients on the phone, letter or fax. - Inputs all reservations into the computer recording all pertinent information. - Attends to enquiries, complaints and requests regarding reservations. - Remains up to date with all promotions in and around the hotel. - Follows established procedures to...
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Reservation Agent
3 days ago
Abu Dhabi, United Arab Emirates Wyndham Hotels and Resorts Inc Full timeSUMMARY The Reservations Agent is responsible for handling all reservation inquiries, bookings, and cancellations in a timely and professional manner. The incumbent will provide exceptional guest service, assisting them with their accommodation needs and ensuring accurate information is communicated effectively. This role requires strong communication...
