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Customer Service Representative

2 weeks ago

UAE, United Arab Emirates MPH Global Services Full time

Category: Planning/Reporting Engr

Industry: Transportation

City/Country: 00000, United Arab Emirates (UAE)

Location: Dubai

**Job Position: Customer Service Representative**

**Location**:Dubai, UAE

**Duration**:12 Months

**Mobilization**:ASAP

**Resident**:Single

**main activities / tasks**

  • Act as Main interface for Solution sales, Account Managers (and customers for specific activities), finance and project management/SDM during order treatment process.
  • Organize kick off meeting (Engagement Review) at purchase order reception for large or non recurrent
  • projects with all solution actors: Project Manager, Solution Sales and Finance (Change Point or Oracle Engagement reviews)
  • Check customer's Po & Book it in Gemalto ERP order entry system to allow treatment from project manager
  • POs follow-up and invoicing in coordination with internal interfaces and customer a proactive mode
  • Relay information to/from customers versus project manager / solution sales
  • Support the credit management on customers' overdue treatment with Solution Sales, Account Management & Finance
  • Manage post sales activity for all solutions (on administrative standpoint)
  • Contribute to the short-term backlog billing forecast exercise and its achievements
  • Provide agreed reporting to Solutions Sales, Customer, Finance & BPA Management
  • Attend sales meetings, customer meetings and delivery center steering committees when required
  • Clean and update billing backlog to ensure billing on time

**requirements**

**Competencies & Skills**

  • ** Experience in Solutions & Services business to Mobile & Banking sectors**:
  • ** Sales administration and logistics (Payment Terms, Taxes, Customs Rules,)**:

- ** System Tools : ERP tools, IT Literate (Microsoft Pack Office,)**

- ** Good organization skills & Rigor**

  • Use to work in complex administrative structures
  • Customer oriented & availability
  • Stress resistant
  • Good oral & written communication
  • ** Fluent English, French is a plus**

**Education, Qualifications, And Special Training**

  • Degree** in business or administration with 1 to 3 years**' experience in similar position or Sales Administration

**APPLY NOW