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Key Account Manager

2 weeks ago

UAE, United Arab Emirates AW Rostamani Full time

**Key Account Manager**

**Description**:
**Job Purpose**
To ensure the sale of parts by effectively addressing customer needs and requirements, with a primary focus on B2B Sales for Nissan and Renault.

**Key Responsibilities**

**Financial Target Achievement**
- Ensure that individual sales targets, where applicable, are met.
- Maintain the appropriate gross profit (GP) margin per customer.
- Ensure all branches achieve their designated financial targets.
- Resolve any issues related to supply or payment concerning customers under respective branches or segments.

**Strategic Implementation**
- Forecast regional performance and monitor market trends.
- Track and report on competitor information and activities.

**Business Development**
- Improve overall sales and market share.
- Provide relevant input for market intelligence and competitor activity reports.
- Recommend tactical and product-based campaigns.
- Support the growth of new product lines.
- Conduct competitor price and activity surveys for key customers.
- Add new active customers to the existing clientele as per the defined targets.

**Customer Journey**
- Identify customer needs and respond to queries efficiently.
- Collaborate with internal departments to enhance customer service and brand awareness.
- Ensure the Dealer Online Setup is implemented at customer premises.
- Conduct regular visits to customers and branches, as per the agreed schedule.

**Stakeholder Management**
- Collaborate with internal departments to fulfil customer requirements:

- Procurement
- Warehouse
- Finance
- IT
- Karff Logistics

**Learning & Growth**
- Engage in eLearning and health & safety training initiatives.
- Support in the preparation of training materials and delivery sessions for Fleet and Dealer customer segments.

**Policies, Procedures & Corporate Governance**
- Comply 100% with the Group’s Code of Conduct.
- Ensure adherence to Group compliance standards.
- Follow internal company policies, audit procedures, and departmental SOPs.

**Qualifications**:
**Qualifications & Requirements**
- Graduate or Diploma in Automobile Engineering.
- Minimum 5 years of experience in B2B parts sales, with strong exposure to client management.
- High level of credibility and discretion in handling sensitive information.
- Strong problem-solving capabilities.
- Excellent verbal communication skills with the ability to convey key information clearly and effectively.
- Demonstrates leadership and initiative.
- Quick decision-making and issue resolution skills.
- Strong attention to detail with an ability to multitask effectively.
- Excellent listening skills and the ability to take direction from senior management.

**Organization**: Spare Parts - Showroom Sales Dxb

**Company Name**: Arabian Automobiles LLC

**Job Posting**: May 2, 2025