Assistant Front Office Manager

2 weeks ago

Sharjah, United Arab Emirates CORNICHE HOTEL SHARJAH Full time

**ESSENTIAL DUTIES**:

- Prepare scheduling for Front Office Department under supervision of Front Office Manager.
- Prepare payroll for Front Office Department under supervision of Front Office Manager
- Ensure work is completed to include, shift closings, room deposits, refunds and rebates, all necessary paperwork is completed.
- Supervise the operational activities of the front office team within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit margins.
- Managing same day rooms inventory and Yield Management
- Responding immediately to all emergency situations, complete necessary incident reports, follow up with guests and staff
- Exchanges currency.
- Accepts advance deposits for guests checking in and posts the advance to guests' accounts. **Making change and balancing their bank.**:

- Knowledge of local area (restaurants, stores, venues, etc.)
- Organize amenities for VIPs
- Pre-arrival outreach to repeat guests and VIPs
- Additional duties as requested by management

**RESPONSIBILITIES AND AUTHORITIES**:

- Assign, coordinate, and supervise work activities of Guest Experience Agents.
- Assist in training, mentoring, and developing Guest Experience Agents. Prepare staffing schedules, complete payroll, and monitor labor costs by review daily schedule vs. occupancy and daily operational demands.
- Communicating effectively to staff using tools such as; pre-shift briefings, orientation, activities, short take training, and developmental reviews
- Take personal responsibility for correcting Guest’s service problems and creating memorable experiences for our guests.
- Effective use of interdepartmental communication system
- Monitor trends in bookings, guest satisfaction, and other areas.
- Understand and implement company and department procedures, policies, systems, and payroll and inventory management.
- Aware of current events in the community
- Oversee all areas of hotel management in the absence of more senior management.
- Participate in recruitment and selection, as well as regular meetings related to front office functions.

**Job Types**: Full-time, Permanent

**Experience**:

- Front Office: 3 years (preferred)

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