Hotel Front Office Receptionist/reservation

7 days ago

Sharjah, United Arab Emirates Hotel Apartment Suites Full time

The Hotel Front Office / Reservation Agent is responsible for providing a warm welcome to guests, managing reservations, handling check-ins and check-outs, and ensuring a smooth and pleasant stay for all guests. This role combines guest-facing front desk duties with behind-the-scenes reservation tasks to ensure seamless service and optimal occupancy.

**Key Responsibilities**:Front Office Duties**
- Greet and assist guests with check-in and check-out procedures.
- Manage room assignments and issue room keys.
- Provide guests with hotel and local information.
- Handle guest inquiries, requests, and complaints professionally and promptly.
- Coordinate with housekeeping and other departments to ensure guest satisfaction.
- Process payments and maintain accurate billing records.
- Maintain an organized front desk area and update guest records in the PMS.

**Reservation Duties**:

- Enter and update reservation details accurately in the system.
- Confirm, modify, or cancel bookings as requested.
- Monitor room availability and ensure accurate inventory control.
- Communicate with travel agents, OTA partners, and corporate clients.
- Prepare daily, weekly, and monthly occupancy and forecast reports.

**Requirements**:

- Proven experience in a hotel front desk or reservation role (3-4 years preferred)
- Familiarity with Hotel Reservation Systems (e.g., Opera, WishNet, Cloudbeds, ProLogic)
- Excellent communication and interpersonal skills
- Proficient in MS Office and reservation software
- Strong customer service and problem-solving skills
- Ability to multitask and stay calm under pressure
- Flexibility to work in shifts, weekends, and holidays

**Education & Qualifications**:

- High school diploma or equivalent (Bachelor’s degree is an advantage)
- Formal training or certification in hospitality/customer service is an advantage

**Key Traits**:

- Friendly and welcoming personality
- Attention to detail
- Time management
- Team player
- Tech-savvy
- Job Types: Full-time, Permanent

Ability to commute/relocate:

- Sharjah: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)

Application Question(s):

- What is your Expected Monthly Salary?
- What is your Notice period to join?
- What type of UAE Visa do you have?

**Experience**:

- Reservation Agent in Hotel: 3 years (required)

**Language**:

- English Fluently (required)

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