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Technical Support Engineer

2 weeks ago

Dubai United Arab Emirates Client of Talentmate Full time

Job Description
As a Technical Support Engineer, you will be responsible for providing technical assistance and support to customers and internal teams. Your main duties will include troubleshooting hardware and software issues, installing and configuring computer systems, diagnosing and resolving network issues, and ensuring customer satisfaction through excellent service. You will also collaborate with the product development team to identify and resolve technical problems, document troubleshooting processes and solutions, and provide training and support to clients as needed. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a solid understanding of IT systems and networks. If you are a tech-savvy individual who enjoys helping others and finding effective solutions, this role is perfect for you. Apply now to join our dynamic team
Responsibilities
• Provide technical support to customers via phone, email, or chat regarding product inquiries, issues, and troubleshooting.
• Diagnose and resolve technical issues for hardware, software, and network systems.
• Collaborate with internal teams to escalate and resolve advanced technical issues.
• Document and track customer interactions, issues, and resolutions in the ticketing system.
• Conduct remote troubleshooting sessions to identify solutions for customers.
• Provide training or guidance to customers on how to use products effectively.
• Assist in testing and evaluating new products, updates, and releases.
• Stay updated on product knowledge and industry trends to provide accurate information to customers.
• Work closely with the product development team to provide feedback on product performance and customer needs.
• Continuously improve technical skills and knowledge through training and self-study.
Requirements
• Bachelor's degree in Computer Science, Information Technology, or related field.
• Relevant certifications like CompTIA A+, Network+, or Microsoft Certified Professional (MCP).
• Proven experience in technical support, IT helpdesk, or a similar role.
• Strong problem-solving skills and ability to troubleshoot technical issues accurately and efficiently.
• Excellent communication skills and ability to work well in a team.