Technical Pre-Sales and Support Engineer
7 days ago
Responsibilities:
- Collaborate with the Sales & Marketing team to understand client requirements and prepare tailored solution pitches.
- Deliver technical presentations, solution walkthroughs, and live demonstrations to prospective clients.
- Assist in creating solution documentation, support in preparing client proposals, and Proof of Concept (PoC) execution.
Solution Configuration & Deployment:
- Conduct requirements gathering workshops and translate functional requirements into technical configurations.
- Configure telematics devices as per the agreed solution design.
- Set up master data and user access in the application platform.
- Support the installation team by providing device configuration inputs and testing support during field deployments and device commissioning.
Onboarding & Implementation Support:
- Validate data capture and signal communication between device and server.
- Onboard equipment into the application once the devices are validated.
- Provide project coordination and act as the point-of-contact for stakeholders during implementation.
- Maintain and update project documentation including trackers, implementation plans, and progress reports.
- Assist in user training and documentation for end-users and operations teams.
Post-Go-Live & Technical Support:
- Provide post-deployment support including issue resolution, data validation, and minor configuration changes.
- Liaise with internal teams for escalations or customizations where required.
- Monitor device-to-server communication, support middleware verification and perform basic troubleshooting.
- Review data collation logic, parse logs or error traces when necessary, and support integration-related tasks.
Required Skills and Experience:
- 3-5 years of experience in technical support, pre-sales engineering, field deployment, or implementation roles.
- Hands-on experience with telematics devices, preferably from leading OEMs.
- Familiarity with fleet management, asset tracking, or IoT-based solutions.
- Understanding of GPS tracking, IoT protocols (HTTP/HTTPS, MQTT, TCP/UDP), and REST APIs is a plus.
- Experience in coordinating with installation teams and managing project timelines and documentation.
- Strong problem-solving skills and attention to detail in field commissioning and data validation.
- Ability to communicate clearly with both technical and non-technical stakeholders.
Preferred Qualifications:
- Bachelor's degree in Engineering, Computer Science, IT, Electronics, or related field.
- Certification in IoT, Fleet Management, or Project Management is a plus.
- Exposure to airport operations, ground handling or airside vehicle operations is advantageous.
Company Industry:
- Internet
- E-commerce
- Dotcom
Department / Functional Area:
- Business Development
Keywords:
- Technical Pre-Sales And Support Engineer
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