Technical Support
2 weeks ago
In this role, you will be responsible for providing exceptional technical assistance and support to our clients, ensuring their issues are resolved efficiently and effectively. You will play a vital role in maintaining high levels of customer satisfaction and contributing to our reputation for outstanding service.
Responsibilities- Respond to customer inquiries and technical issues via phone, email, and chat
- Troubleshoot and resolve software and hardware problems for clients
- Document all customer interactions, issues, and resolutions in our support ticketing system
- Provide guidance and assistance with software installations, updates, and configurations
- Collaborate with upper-level support engineers and product teams to resolve complex issues
- Stay current with product knowledge and updates to effectively assist customers
- Identify recurring issues and provide feedback for product improvement
- Participate in team meetings to share knowledge and best practices
- Bachelor's degree in Computer Science, Information Technology, or a related field is preferred
- 2+ years of experience in technical support or a similar role
- Strong understanding of software applications, operating systems, and hardware devices
- Excellent verbal and written communication skills
- Strong problem-solving and analytical abilities
- Familiarity with ticketing systems and customer support tools
- Ability to work independently and collaboratively in a team environment
- Customer-focused mindset with a passion for helping others
- Ability to manage multiple tasks and prioritize effectively
- Paid Time Off
- UAE Benefits
- Performance Bonus
- Training & Development
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