Manager – Retail Delivery – Retail Destination – Asset Management

Job Description

Manager Retail Delivery Retail Destination Dubai Holding Asset Management

About Dubai Holding Asset Management:

Dubai Holding Asset Management (DHAM) owns and operates an extensive portfolio of 20 landmark retail destinations and 15 residential communities.

The Group plays a focal role in shaping Dubai&aposs position as a global leader in business, tourism and leisure, contributing to its position as one of the world&aposs most coveted and sought-after livable destinations. From hot-spot retail destinations like Bluewater&aposs, JBR, Souk Madinat Jumeirah, Al Khawaneej Walk and The Outlet Village to popular attractions, including the Theatre of Digital Art, Madame Tussauds, Tr88house, Museum of Illusions, Dubai Holding Asset Managements retail destinations captivate millions of visitors and tourists every year.

Meanwhile, the niche and vibrant community centers as Bay Avenue, Mudon Community Centre, and Serena Marketplace play a vast role in enhancing the overall quality of life in residential communities, making neighborhoods more vibrant and connected. In 2022,

Dubai Holding Asset Managements retail destinations collectively attracted over 28 million visitors and hosted over 75 events across the portfolio. Dubai Asset Management maintains a substantial presence in Dubai with a leasing portfolio of 15 distinct residential communities, elevating the citys global recognition as one of the most desirable and livable destinations worldwide.

About the Job:

An opportunity has arisen for Manager Retail Delivery to join our Retail Destination team. The main duties and responsibilities of this role:

- Manage, plan, record and direct the reporting delivery team members to ensure that all business requirements are met, and relevant services are provided.
- Assist the Senior Manager of Retail Delivery to manage, plan, record and direct the Delivery Team to ensure that all business requirements are met.
- Controlling and managing the Delivery of Tenants to the respective Assets within the given milestones.
- Ensuring quality units are delivered as per approved drawings.
- Manage the coordination of the design and delivery of the retail tenancies with other parts of the business, including Project Management and Construction, Development, Leasing and Mall Management, in order to incorporate all relevant factors into the development of the tenancies.
- Manage the tenancy handover ensuring compliance with the malls pre-trade requirements and ensuring the clients trading expectations are maintained (including follow-up defects) by the team.
- Manage all Tenancies delivery as per BU time frames.
- Ensure all tasks are executed as per stakeholder expectations.
- Check profiles of the contractors chosen by the tenant to ensure that the contractor experience is in line with the requirements.
- Understand design and construction documents, design criteria and provide technical support to tenants consultants / contractors.
- Conduct site visits to inspect on-site tenants contractors work against approved technical drawings and programmers.
- Review the site condition vs the base build shop drawings and consult within the projects team and external consultants, as appropriate, to ensure the design intent is being maintained for base build works.
- Coordinate MEP drawings at all stages to ensure conflicts are resolved; be fully aware of architecture/building interfacing and possible conflicts and initiate resolution.
- Ensure that all shops / units are fully operational by the established opening date by adhering to timelines for on-site store delivery, and minimization of downtime in the income stream as a result of programmed openings.
- Follow-up as necessary to achieve tenant mobilization within agreed timeline and resolve tenant issues raised within agreed timeline.
- Introduce health & safety measures including method statements and risk assessments to fit-out contractors.
- To identify Asset project risks; highlight discrepancies of process and implement a risk mitigation strategy for construction and/or drawings and implement solutions to rectify/expedite delivery.
- Monitoring the timely procurement of materials, for unit delivery.
- Assist in the Coordination of the testing, commissioning and energizing of all MEP services and respective authority approvals.
- Maintain project documents including but not limited to tenants design documents, tenants site activities and progress, necessary authority related documents.
- Prepare weekly report on the overall fit-out status for all assets to be shared with Retail Property Management and Retail Leasing departments to keep them updated on the progress of the fit-out works being undertaken by each tenant.
- Responsible for day-to-day project management success of selected Assets project phases including, but not limited to fit outs documentation, work permit procedures and tracking construction and providing the final sign off / completion certificate and permission to trade.
- Ensure the required insurance policies and associated documents are in place by contractors and necessary copies obtained before, during and at completion of the fit out.
- Liaise with the base-build contractor and all statutory authorities.
- Build and maintain relationships with key internal and external stakeholders, including the client, landlord, consultants, contractors, architects, concerned authorities, etc., to ensure all projects are completed without disputes, litigation, or cost overruns.
- Provide direction to contractors, including design, project management, scheduling and coordination necessary, and assist in resolving potential discrepancies.
- Seek assistance from the leasing team to reach out to the tenant in case the tenant is unresponsive to requests / calls.
- Interact with Centre Managers and mall operations teams in order to coordinate works during the store / unit fit-out process and ensure that minimum hindrance is faced during the redevelopment projects.
- Maintain relationships with the tenants and provide recommendations on design / fit outs etc. as necessary.

About you:

- Bachelors degree in Architecture/Civil or equivalent is required.
- Minimum 6-8 years of experience in managing retail delivery ideally in a large shopping mall / retail development company
- People Management Skills
- Performance Management Skills
- Problem Solving Skills
- Proficient in Microsoft Office
- Proficient skills in Design Softwares (AutoCAD, Photoshop, illustrator)
- Ability to manage new/ ambiguous situations.
- Creativity and innovation.
- Market/ Regional knowledge.
- Advanced analytical and reporting skills.
- Skilled in planning and organizing resources.
- Skilled in quality management.
- Knowledge of total cost management concepts and their application.
- Excellent interpersonal and negotiation skills.
- Proficient in both oral and written English communication skills, with Arabic being an advantage.

About the Benefits:

At Dubai Holding, we&aposre committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team and enjoy a comprehensive benefit package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.

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