Manager – Retail Delivery – Retail Destination – Asset Management

14 hours ago

Dubai, Dubai, United Arab Emirates Dubai Holding Full time

Manager – Retail Delivery – Retail Destination – Dubai Holding Asset Management

About Dubai Holding Asset Management:

Dubai Holding Asset Management (DHAM) owns and operates an extensive portfolio of 20 landmark retail destinations and 15 residential communities.

The Group plays a focal role in shaping Dubai's position as a global leader in business, tourism and leisure, contributing to its position as one of the world's most coveted and sought-after livable destinations. From hot-spot retail destinations like Bluewater's, JBR, Souk Madinat Jumeirah, Al Khawaneej Walk and The Outlet Village to popular attractions, including the Theatre of Digital Art, Madame Tussauds, Tr88house, Museum of Illusions, Dubai Holding Asset Management's retail destinations captivate millions of visitors and tourists every year.

Meanwhile, the niche and vibrant community centers as Bay Avenue, Mudon Community Centre, and Serena Marketplace play a vast role in enhancing the overall quality of life in residential communities, making neighborhoods more vibrant and connected. In 2022, Dubai Holding Asset Management's retail destinations collectively attracted over 28 million visitors and hosted over 75 events across the portfolio. Dubai Asset Management maintains a substantial presence in Dubai with a leasing portfolio of 15 distinct residential communities, elevating the city's global recognition as one of the most desirable and livable destinations worldwide.

About the Job:

An opportunity has arisen for Manager – Retail Delivery to join our Retail Destination team. The main duties and responsibilities of this role include:

  • Manage, plan, record and direct the reporting delivery team members to ensure that all business requirements are met, and relevant services are provided.
  • Assist the Senior Manager of Retail Delivery to manage, plan, record and direct the Delivery Team to ensure that all business requirements are met.
  • Control and manage the Delivery of Tenants to the respective Assets within the given milestones.
  • Ensure quality units are delivered as per approved drawings.
  • Coordinate the design and delivery of the retail tenancies with other parts of the business, including Project Management and Construction, Development, Leasing and Mall Management.
  • Manage the tenancy handover ensuring compliance with the malls' pre-trade requirements and maintain clients' trading expectations.
  • Ensure all tasks are executed as per stakeholder expectations.
  • Check profiles of the contractors chosen by the tenant to ensure that the contractor experience is in line with the requirements.
  • Understand design and construction documents, design criteria and provide technical support to tenant's consultants / contractors.
  • Conduct site visits to inspect on-site tenants' contractor's work against approved technical drawings and programmers.
  • Review site conditions vs the base build shop drawings and consult with the projects team and external consultants to ensure design intent is maintained.
  • Coordinate MEP drawings at all stages to resolve conflicts; be aware of architecture/building interfacing and possible conflicts and initiate resolution.
  • Ensure that all shops / units are fully operational by the established opening date by adhering to timelines for on-site store delivery.
  • Follow up as necessary to achieve tenant mobilization within agreed timeline and resolve tenant issues.
  • Introduce health & safety measures including method statements and risk assessments to fit-out contractors.
  • Identify Asset project risks; highlight discrepancies of process and implement a risk mitigation strategy for construction and/or drawings.
  • Monitor timely procurement of materials for unit delivery.
  • Assist in the coordination of testing, commissioning and energizing of all MEP services and respective authority approvals.
  • Maintain project documents, including tenants' design documents and necessary authority-related documents.
  • Prepare weekly reports on the overall fit-out status for all assets to be shared with Retail Property Management and Retail Leasing departments.
  • Responsible for day-to-day project management success of selected Asset's project phases.
  • Ensure required insurance policies and associated documents are in place by contractors.
  • Liaise with the base-build contractor and all statutory authorities.
  • Build and maintain relationships with key internal and external stakeholders to ensure all projects are completed without disputes.
  • Provide direction to contractors, including design, project management, scheduling and coordination necessary.
  • Seek assistance from the leasing team to reach out to the tenant if unresponsive.
  • Interact with Centre Managers and mall operations teams to coordinate works during the store / unit fit-out process.
  • Maintain relationships with tenants and provide recommendations on design / fit outs as necessary.

About you:

  • Bachelor's degree in Architecture/Civil or equivalent is required.
  • Minimum 6-8 years of experience in managing retail delivery ideally in a large shopping mall / retail development company.
  • People Management Skills.
  • Performance Management Skills.
  • Problem Solving Skills.
  • Proficient in Microsoft Office.
  • Proficient skills in Design Software (AutoCAD, Photoshop, Illustrator).
  • Ability to manage new/ambiguous situations.
  • Creativity and innovation.
  • Market/Regional knowledge.
  • Advanced analytical and reporting skills.
  • Skilled in planning and organizing resources.
  • Skilled in quality management.
  • Knowledge of total cost management concepts and their application.
  • Excellent interpersonal and negotiation skills.
  • Proficient in both oral and written English communication skills, with Arabic being an advantage.

About the Benefits:

At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team and enjoy a comprehensive benefit package that includes competitive compensation, career development opportunities, and a collaborative work environment.

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