Intern, Events

Mandarin Oriental Jumeira, Dubai is looking for an Intern, Events & Catering. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences. With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai’s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel’s beachfront location and open‑air facilities are designed to bring a new level of relaxed luxury to the city. As an Intern, Events & Catering, you will be responsible for the following duties: - Ensures all requests are handled in the time frame set by the company. - Updates all activities related to company account management in the system and adheres to MOHG standards. - Contributes to the development of company sales initiatives by recommending, implementing and monitoring appropriate local activities. - Constantly gathers, understands and applies the expanding knowledge of foods, beverages, technical equipment and inter‑departmental procedures to the sales and planning process with the client through the Director of Conference and Events. - Prepares all typed materials (proposals, contracts, banquet event orders, change forms and all other inter‑departmental forms) accurately and thoroughly realizing the importance of such to ensure anticipated results. - Mobilises at all opportunities to cross‑sell the brand worldwide. - Constantly monitors the market and the competition and reports on threats and opportunities.Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience. - Services our customers in order to grow share of the account. - Builds strong relationships with customers, guests and colleagues in order to gain full understanding of their needs and work to serve them effectively. - Sets a positive example. - Handles guest complaints and disputes. - Ensures an excellent working relationship with all colleagues within the hotel. - Effectively communicating with all other hotel departments, especially Reservations, Front Office, Sales, Culinary team and Banquet operation. - Utilizes all available on the job training tools for colleagues. - Establishes and maintains files, database of all accounts and assists the Director of Conference and Events in maintaining the account management system. - Ensures that selling strategies are adhered to during negotiations and maximizes upselling opportunities whenever possible. - Attends weekly and monthly department meetings and prepares meeting notes and feedback accordingly. As an Intern, Events & Catering, we expect from you to have: - Strong written and verbal communication skills with attention to detail. - Highly organized with the ability to manage multiple projects and deadlines simultaneously. - Creative, proactive, and eager to learn within a luxury hospitality environment. - Bachelor’s degree (ongoing or freshly graduated) in Hospitality, International Business, or a related field. - Minimum 1 internship/full‑time experience within hospitality or luxury brands. - Fluent in English and one additional European language. - Excellent interpersonal skills and a professional appearance in line with the Mandarin Oriental brand. #J-18808-Ljbffr