Card Operations Officer

3 days ago


Dubai, Dubai, United Arab Emirates ruya Full time
Job Description

Card Operations Officer will be responsible for managing and overseeing the day-to-day operations of the card services department. This includes but is not limited to card issuance, maintenance, and support activities. The ideal candidate will possess a strong understanding of card operations procedures, excellent organizational skills, and a commitment to delivering high-quality service to our customers.

- Manage card issuance and reissuance processes, including card production, activation, and delivery.
- Manage chargebacks and Settlements with card vendors and third parties for timely resolution.
- Monitor card transaction activities for potential fraud or suspicious behavior and take appropriate action as necessary.
- Provide support to customers regarding card inquiries, disputes, and other related issues, ensuring timely resolution and customer satisfaction.
- Collaborate with internal teams such as Customer Service, Risk Management, and Compliance to address operational challenges and improve processes.
- Maintain up-to-date knowledge of industry trends, regulatory changes, and best practices in card operations.
- Generate reports and analyze data to identify trends, patterns, and opportunities for process improvements.
- Assist in the implementation of new card products and services, including testing and training activities.
- Perform other duties and responsibilities as assigned by management.

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