School Receptionist

4 days ago

Dubai, Dubai, United Arab Emirates Al-Futtaim Full time
Roles and responsibilities

- Provide a warm, friendly, and positive reception to all visitors.
- Handle phone calls and inquiries from parents and stakeholders.
- Resolve queries, collaborating with relevant school staff as needed.
- Maintain effective communication between staff and parents.
- Oversee the reception area during drop-off, pick-up times, and special events.
- Check emails daily and respond promptly.
- Promote the school to prospective parents and support the admissions department as required.
- Review the daily student attendance register and follow up on absences or tardiness.
- Ensure all attendance records are accurate and up-to-date. Monitor and document student attendance and lateness.
- Assist with fire drills and evacuation procedures.
- Support other team members with additional tasks as necessary.
- Provide after-hours support when required by the Director and other departments.
- Perform any other duties reasonably assigned by the Director.

Job-Specific Knowledge & Skills:

- High school diploma or equivalent; additional education or certification in office administration is a plus.
- Previous experience in a receptionist or administrative role, preferably in an educational setting.
- Excellent verbal and written communication skills.
- Proficiency in using office applications including Google Workspace.
- Strong organizational skills and attention to detail.
- Ability to multitask and manage a fast-paced environment.
- Friendly, approachable, and professional demeanor.
- Fluency in English.
- Experience using a school MIS, CRM, and other educational software.
- Strong organizational and time management skills.
- A creative, tenacious, self-motivated individual who thrives under pressure.
- Ability to work in a fast-paced environment and handle pressure.
- Self-starter, capable of working under minimal supervision.

Desired candidate profile

- Frontline Customer Service:

- Greet students, parents, visitors, and staff in a professional and welcoming manner.

- Answer and direct phone calls, emails, and inquiries.

- Provide information about school policies, events, and schedules.

- Administrative Support:

- Handle student attendance, keeping accurate records of arrivals, departures, and absences.

- Process incoming and outgoing mail, packages, and deliveries.

- Assist with scheduling appointments and meetings for staff and parents.

- Help with the creation and management of school communications, such as newsletters or event reminders.

- Student and Visitor Check-In:

- Ensure that all visitors and volunteers are signed in upon arrival and are given proper identification.

- Monitor student check-ins and check-outs, ensuring that students leave the school only with authorized individuals.

- Record Keeping and Data Entry:

- Maintain accurate records of student contact information, medical details, emergency contacts, and any incidents that require documentation.

- Update student files and ensure confidentiality and data protection policies are followed.

- Managing School Supplies:

- Keep track of office supplies and order new stock when necessary.

- Assist teachers and staff with obtaining materials or resources for classes or events.

- Handling Emergencies:

- Act as a point of contact during emergencies, providing information to emergency services if needed.

- Manage basic first aid situations and ensure students are properly taken care of if they need medical attention.

- Scheduling and Coordinating:

- Help coordinate meetings for school staff, parents, and other stakeholders.

- Assist in organizing school events, such as parent-teacher conferences or open houses.

- General Office Management:

- Oversee the reception area, ensuring it is neat, organized, and professional.

- Assist in coordinating transportation arrangements for students, such as bus schedules or field trip planning.

- Ensure the school's reception area has appropriate resources, including informational brochures or event calendars.

- Communication Liaison:

- Relay important messages to students and staff.

- Assist in organizing and communicating with parents regarding school-related issues or concerns.

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