D-Commerce IT Operations Manager SEPHORA

5 days ago

Dubai, Dubai, United Arab Emirates Vacancies Full time
OUR Manifesto
At Sephora, we stand together, and we stand for something more. For empowerment, for exploration, for the opportunity to impact people's lives through the unlimited power of beauty. We embrace uniqueness, unleash creativity, and pursue progress every day. Sparked by energy and excitement, our passion is contagious. We are united by a common goal – to reimagine the future of beauty.

Our Value Proposition
We have a powerful culture that fuses aspirations, uniqueness, authenticity and valued by each and every Sephora member:

These Are The Values

Beauty & Beyond: We reimagine beauty by inspiring our customers, empowering people, and helping them become the best versions of themselves.

Creativity Unleashed: We encourage exploration, innovation and having fun.

Endless Evolution: At Sephora you are empowered to choose your own path and accelerate your growth.

Boldly Authentic: We celebrate diversity and embrace your unique and winning spirit.

Position Purpose

As a regional best in class Omni-retail luxury company, Sephora is seeking a highly skilled and experienced D-commerce IT Operations Manager to oversee the technical aspects of our D-commerce operations. The successful candidate will be responsible for ensuring the smooth functioning of our D-commerce platforms, managing IT infrastructure, and leading a team of IT professionals to ensure business continuity, maintain optimal performance, security, reliability, and systems metrology. Travels could be required.

Key Accountabilities

D-commerce Platform Management:

1. Oversee the day-to-day operations of our D-commerce platforms, including website & app performances, high availability, scalability, and business continuity.
2. Collaborate with cross-functional teams to support implementation of technical new features, enhancements, and integrations in alignment with business objectives.
3. Take over the existing monitoring and implement new monitoring features to track and trace website & app traffic, trends, and build performance metrics to identify areas of improvement.

IT Infrastructure Management

1. Manage and maintain all IT infrastructure components related to the D-commerce platform, and oversee the design, implementation, and maintenance of robust IT infrastructure supporting digital commerce activities including servers, databases, networks, cloud services, storage solutions and security systems.
2. Implement and enforce best practices for system configuration, data management, and disaster recovery.
3. Manage the scalability and the performances to handle peak loads during sales events and maintain optimal performance to provide a seamless customer experience.
4. Set up, monitor, and adapt cyber security rules and configurations, this includes:

- Vulnerability management
- To ensure appropriate security posture on AKAMAI for different modules
- WAF – Web Bot Manager
- SDK-App
- Anti DDOS
- CDN
- Account protector
- Page Integrity

Data Protection, Privacy, And Compliance

1. Implement and monitor robust security measures to protect customer data, financial transactions, and sensitive information.
2. Ensure compliance with relevant regulations and standards such as GDPR, PCI-DSS, and industry-specific requirements.

Team Leadership And Development

1. Lead a team of IT professional stakeholders responsible for supporting the D-commerce platform.
2. Provide coaching, mentoring, and professional development opportunities to colleagues and team members.
3. Foster a culture of collaboration, innovation, and continuous improvement within the IT operations team.
4. Proactively adapt, structure, and streamline the teamwork.

Vendor Management

1. Manage relationships with third-party vendors and service providers, including hosting providers, software vendors, and security vendors.
2. Review and negotiate contracts, validate service level agreements, and pricing terms to ensure value for the organization.
3. Monitor vendor performance and address any issues or concerns in a timely manner.
4. Define SLR/SLO/SLA and monitor the QoS with the stakeholders.

Incident Management And Troubleshooting

1. Develop and implement incident response procedures to address technical issues, outages, and security breaches.
2. Coordinate with internal teams and external partners to resolve incidents and minimize downtime.
3. Conduct RCA and post-incident reviews to identify root causes and implement preventive measures.
4. Proactively adjust and implement alerting and monitoring.
5. Trace and track incidents/program backlogs, priorities and include them in the PI.

Continuous Improvement

1. Identify areas for process improvement within IT operations and implement measures to streamline workflows and enhance productivity.
2. Define and monitor key performance indicators (KPIs) to measure the effectiveness and efficiency of IT operations.

Skills, Personality & Experience

1. Adaptability: A flexible and adaptable mindset to navigate evolving technologies, market dynamics, and business requirements in the digital commerce landscape.
2. Collaborative: A team-oriented approach with excellent communication and interpersonal skills to collaborate effectively with colleagues across different departments and levels of the organization.
3. Analytical Thinking: Strong analytical skills with a detail-oriented mindset to analyze complex problems, evaluate options, and make well-informed decisions that drive business outcomes.
4. Resilience: The ability to remain calm and composed under pressure, resiliently overcoming challenges and setbacks to maintain high levels of performance and service reliability.
5. Customer-Centric: A customer-centric mindset focused on delivering exceptional user experiences, driving customer satisfaction, and building long-term relationships with digital commerce stakeholders.
6. Continuous Learner: A passion for learning and staying updated on emerging technologies, industry trends, and best practices in digital commerce and IT operations.
7. Have around 10 years' experience, ideally in an Omni-Retail company.
8. Be fluent in English. Arabic & French are plus.
9. Have minimum a bachelor's degree or equivalent with a significant tech background.

A D-commerce IT Operations Manager operates at the intersection of E-commerce (electronic Commerce) and Information Technology (IT). His/her area of knowledge encompasses:

- E-commerce Platforms
- IT Infrastructure, on-prem and cloud (IAAS, PAAS, SAAS, DAAS, BAAS)
- Software Development
- Cyber-Security
- Payment Gateways
- Supply Chain Management
- User Experience (UX) and User Interface (UI) Design
- Analytics and Data Management
- Regulatory Compliance
- Team and stakeholders Management

Most importantly, she/he needs to live and breathe the Sephora Culture, DNA and Employee Value propositions (EVP) with a passion for people and making a difference. She/he needs to have excellent authentic communication and influencing skills and be energized by working in a fast-paced, dynamic environment.

#J-18808-Ljbffr

  • D-Commerce IT Operations Manager

    4 weeks ago

    Dubai, Dubai, United Arab Emirates Sephora USA, Inc Full time

    At Sephora, we stand together, and we stand for something more. For empowerment, for exploration, for the opportunity to impact people's lives through the unlimited power of beauty. We embrace uniqueness, unleash creativity, and pursue progress every day. Sparked by energy and excitement, our passion is contagious. We are united by a common goal - to...

  • D-Commerce IT Operations Manager

    3 days ago

    Dubai, Dubai, United Arab Emirates Sephora Full time

    As a regional best in class Omni-retail luxury company, Sephora is seeking a highly skilled and experienced D-commerce IT Operations Manager to oversee the technical aspects of our D-commerce operations. The role will operate at the intersection of E-Commerce & IT. We are operating in 6 countries with SFCC platform, along with OrderDynamics as an OMS and...

  • D-Commerce IT Operations Manager

    2 days ago

    Dubai, Dubai, United Arab Emirates Sephora Full time

    As a regional best in class Omni-retail luxury company, Sephora is seeking a highly skilled and experienced D-commerce IT Operations Manager to oversee the technical aspects of our D-commerce operations. The role will operate at the intersection of E-Commerce & IT. We are operating in 6 countries with SFCC platform, along with OrderDynamics as an OMS and...

  • D-Commerce IT Operations Manager

    3 days ago

    Dubai, Dubai, United Arab Emirates Sephora USA, Inc Full time

    At Sephora, we stand together, and we stand for something more. For empowerment, for exploration, for the opportunity to impact people's lives through the unlimited power of beauty. We embrace uniqueness, unleash creativity, and pursue progress every day. Sparked by energy and excitement, our passion is contagious. We are united by a common goal - to...

  • D-Commerce IT Operations Manager SEPHORA

    5 days ago

    Dubai, Dubai, United Arab Emirates Vacancies Full time

    OUR Manifesto At Sephora, we stand together, and we stand for something more. For empowerment, for exploration, for the opportunity to impact people's lives through the unlimited power of beauty. We embrace uniqueness, unleash creativity, and pursue progress every day. Sparked by energy and excitement, our passion is contagious. We are united by a common...

  • D-commerce Technical Strategist

    3 days ago

    Dubai, Dubai, United Arab Emirates Sephora Full time

    We are seeking a D-commerce Technical Strategist to lead our technical teams in delivering high-quality e-commerce solutions. As a key member of our IT organization, you will be responsible for ensuring the smooth operation of our e-commerce platforms, managing IT infrastructure, and collaborating with cross-functional teams to achieve business...

  • Digital Commerce IT Operations Leader

    3 days ago

    Dubai, Dubai, United Arab Emirates Sephora Full time

    Sepha-omni, a leading luxury e-commerce company, is seeking an experienced Digital Commerce IT Operations Leader to oversee the technical aspects of our e-commerce operations. The role will operate at the intersection of E-Commerce & IT, ensuring the smooth functioning of our e-commerce platforms, managing IT infrastructure, and leading a team of IT...

  • Sephora Experience Manager

    6 days ago

    Dubai, Dubai, United Arab Emirates Sephora USA, Inc Full time

    About the JobWe are seeking a highly motivated individual to join our team as a PR & Events Trainee.The successful candidate will support with events and special activations, along with administrative tasks to grow Sephora's presence in the region.Main ResponsibilitiesUnderstand and represent Sephora retail and e-commerce, Sephora Collection brand, and...

  • E-commerce Operations Manager

    2 days ago

    Dubai, Dubai, United Arab Emirates Sephora USA, Inc Full time

    Sephora USA, Inc. is looking for a seasoned D-commerce IT Operations Manager to lead our technical operations team and ensure the smooth functioning of our e-commerce platforms.About the RoleThis is a unique opportunity to join our dynamic team and contribute to the growth of our e-commerce business.You will be responsible for overseeing the technical...

  • Regional IT Director

    1 day ago

    Dubai, Dubai, United Arab Emirates Sephora Full time

    The Chief Information Officer will lead and transform Sephora Middle East's Corporate Technology strategy, driving innovation, operational excellence, and digital transformation across the region. This includes developing and executing a forward-thinking technology strategy that supports Sephora Middle East's growth ambitions while adhering to Global Tech...

  • E-commerce Infrastructure Manager

    3 days ago

    Dubai, Dubai, United Arab Emirates Sephora Full time

    We are seeking an E-commerce Infrastructure Manager to lead our technical teams in delivering high-quality e-commerce solutions. As a key member of our IT organization, you will be responsible for ensuring the smooth operation of our e-commerce platforms, managing IT infrastructure, and collaborating with cross-functional teams to achieve business...

  • Chief Information Officer

    1 day ago

    Dubai, Dubai, United Arab Emirates Sephora Full time

    Sephora Middle East requires a strategic and execution-driven leader to transform its Corporate Technology strategy. The ideal candidate has extensive experience in high-growth Retail or B2C companies and will drive innovation, operational excellence, and digital transformation across the region.This role involves collaborating closely with regional business...

  • IT Operations Director for Omni-retail

    3 days ago

    Dubai, Dubai, United Arab Emirates Sephora Full time

    Sephora, a leading luxury beauty retailer, is seeking an IT Operations Director for Omni-retail to oversee the technical aspects of our e-commerce operations. The role will operate at the intersection of E-Commerce & IT, ensuring the smooth functioning of our e-commerce platforms, managing IT infrastructure, and leading a team of IT professionals to ensure...

  • Sephora Event and Communications Assistant

    3 days ago

    Dubai, Dubai, United Arab Emirates Sephora Full time

    Role SummaryWe are seeking a PR & Events Trainee to support the growth of our brand in the region. This role involves collaborating with the PR & Events Director and working closely with the PR Specialist on events.Main ResponsibilitiesUnderstanding and representing Sephora retail, e-commerce, Sephora Collection, and exclusive brands.Building relationships...

  • Sephora Technology Strategist

    1 day ago

    Dubai, Dubai, United Arab Emirates Sephora Full time

    Sephora Middle East is seeking a visionary leader to spearhead its Corporate Technology strategy. Reporting directly to the Chief Finance Officer, this individual will collaborate closely with regional business stakeholders and the EME / Global Tech team in France.This role spans 6 countries (UAE, KSA, Kuwait, Qatar, Bahrain, Oman) and 7 legal entities in a...

  • IT Systems Manager

    2 days ago

    Dubai, Dubai, United Arab Emirates Sephora USA, Inc Full time

    Sephora USA, Inc. is seeking a results-driven D-commerce IT Operations Manager to lead our technical operations team and ensure the success of our e-commerce platforms.About the RoleThis is an exciting opportunity to join our dynamic team and contribute to the growth of our e-commerce business.You will be responsible for overseeing the technical aspects of...

  • Digital Commerce IT Infrastructure Specialist

    2 days ago

    Dubai, Dubai, United Arab Emirates Sephora USA, Inc Full time

    Sephora USA, Inc. is seeking a highly skilled and experienced D-commerce IT Operations Manager to oversee the technical aspects of our e-commerce operations.Job DescriptionWe are operating in 6 countries with SFCC platform, along with OrderDynamics as OMS and ContentFul as a headless CMS, within a very rich and various tech ecosystem with a mix of both...

  • Technical Operations Manager

    2 days ago

    Dubai, Dubai, United Arab Emirates Sephora USA, Inc Full time

    Sephora USA, Inc. is hiring a seasoned D-commerce IT Operations Manager to lead our technical operations team and drive the success of our e-commerce platforms.About the RoleThis is an exciting opportunity to join our dynamic team and contribute to the growth of our e-commerce business.You will be responsible for overseeing the technical aspects of our...

  • Trainee Public Relations and Events Manager

    3 days ago

    Dubai, Dubai, United Arab Emirates Sephora Full time

    Job DescriptionSephora is looking for a skilled PR & Events Trainee to help expand our brand presence in the region. This individual will collaborate with the PR & Events Director and work closely with the PR Specialist on events.Main TasksTo understand and promote Sephora retail, e-commerce, Sephora Collection, and exclusive brands.To develop strong...

  • Learning and Development Manager

    4 weeks ago

    Dubai, Dubai, United Arab Emirates Sephora USA, Inc Full time

    At Sephora, we stand together, and we stand for something more. For empowerment, for exploration, for the opportunity to impact people's lives through the unlimited power of beauty. We embrace uniqueness, unleash creativity, and pursue progress every day. Sparked by energy and excitement, our passion is contagious. We are united by a common goal - to...