IT Administrator

REQUIRED: Bachelor's degree in Information Technology, Computer Science, or related field

CERTIFICATIONS: CompTIA A+, Network+, or Microsoft Certified Systems Administrator (MCSA) are desirable.

Job Summary:

As an IT Administrator, you will play a crucial role in managing and maintaining an organization's Information Technology infrastructure. This position involves overseeing the day-to-day operations of IT systems, providing technical support to end-users, implementing and managing security measures, and ensuring the overall efficiency and reliability of the IT environment.

Responsibilities:

1. System Administration:

- Administer and maintain servers, workstations, and other IT infrastructure components.

- Install, configure, and update operating systems, software applications, and patches.

- Monitor system performance, troubleshoot issues, and optimize system resources.

2. User Support:

- Provide technical support to end-users, addressing hardware and software-related issues.

- Assist in the setup and configuration of user accounts, email, and other access credentials.

- Conduct user training sessions to enhance overall IT literacy within the organization.

3. Network Management:

- Manage and maintain the organization's network infrastructure, including routers, switches, and firewalls.

- Troubleshoot network connectivity issues and implement necessary solutions.

- Implement and manage network security measures to protect against unauthorized access.

4. VoIP Network Management:

- Manage and maintain the organization's VoIP network infrastructure (AVAYA), including VoIP servers, switches, and related devices.

- Troubleshoot VoIP network connectivity issues and implement necessary solutions.

- Implement and manage VoIP-specific security measures to protect against unauthorized access.

5. Data Backup and Recovery:

- Develop and implement data backup and recovery procedures.

- Regularly test and verify data backups to ensure data integrity and availability in case of system failures.

6. Security Management:

- Implement and manage security protocols to safeguard the organization's IT assets.

- Monitor for security breaches and promptly respond to security incidents.

- Stay updated on the latest cyber security threats and implement preventive measures.

7. Hardware and Software Procurement:

- Collaborate with vendors to procure hardware and software components.

- Evaluate and recommend new technologies and solutions to improve the organization's IT infrastructure.

8. Documentation:

- Maintain accurate and up-to-date documentation of IT systems, configurations, and procedures.

- Create and update user manuals and IT policies.

Qualifications:

- Bachelor's degree in Information Technology, Computer Science, or related field.
- Proven experience in IT administration, system maintenance, and user support.
- Proficiency in operating systems, networking, and security protocols.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Systems Administrator (MCSA) are desirable.

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