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Technical Account Manager – Aero

1 week ago

Ajman, Ajman, United Arab Emirates Fluid Codes Full time
Fluid Codes is the APEX Channel Partner of ANSYS Inc., authorized with exclusive rights to distribute and provide support for ANSYS Engineering Simulation Solutions in the Middle East and North Africa.

Ansys is the global leader in engineering simulation, helping the world's most innovative companies deliver radically better products to their customers. By offering the best and broadest portfolio of engineering simulation software, Ansys helps companies solve the most complex design challenges and engineer products limited only by imagination.

Job Summary:

The Technical Account Manager (TAM) functions as a true partner to our customers by listening to their needs and developing a deep working knowledge of their goals, key business initiatives, technical challenges and infrastructure configurations to deliver an outstanding experience. The TAM will represent Fluid Codes & Ansys as a trusted partner. TAM will work closely with the Enterprise Account Manager (EAM) to identify opportunities that will expand Ansys' footprint, plan and prioritize the necessary technical activities to achieve the account growth plan. These activities span positioning of all Ansys products and include co-ordination with presales, technical support, consulting, training, teams within Fluid Codes & Ansys, as well as interfacing with the Ansys development team.

Key Responsibilities:

To perform this job successfully, an individual must be able to perform each of the following essential duties and responsibilities satisfactorily.

- Establish a long term and sustainable relationship with the assigned accounts, by aligning Ansys' solutions with the client's key business initiatives; the Technical Account Manager is viewed by the customer as their Single Point of contact for all technical activities.
- Work collaboratively with the EAM, identify the necessary strategic long term and short-term technical activities to achieve the overall sales goals with the agreement of the customer; collaborate with the required resources worldwide from Fluid Codes and Ansys teams to execute the activity.
- Advanced professional role, focus on select account(s), primary point of contact for all technical engagements, expertise in mapping customer technical requirements to Ansys solutions in Aerospace & Automotive industry vertical.
- Work with the EAM to leverage proper technical resources to assist in the effort to expand the Ansys footprint; identify areas of opportunity at the account to displace competition, add products, add users and expand software business.
- Review all technical support activities and work with the Fluid Codes support managers to ensure follow-up and coaching for technical staff to ensure the quality goals are met.
- Ensure a close connection between the customer technical team, Fluid Codes technical team and Ansys Development for effective response to all defects and enhancement requests.
- Support account-based marketing strategy to drive technology proliferation campaigns including adoption and deployment.
- Participate and contribute to field-factory interlock on Ansys product enhancement and competitive solution positioning.
- Lead opportunity qualification & drive technical campaigns for complex engagements, advise on market sizing initiatives.
- Lead account-based marketing strategy, drive technology deployment & adoption including partner solutions.

Education/Experience/Skills: (Required)

- Required education and degree type: BS or MS or PhD in Mechanical/ Aerospace.
- Required minimum years of professional experience in an engineering software environment: BS+8, MS+6, or PhD+3.
- Demonstrated use of relevant Ansys software or knowledge of other commercial CAE, CAD, EDA, PLM software packages.
- Demonstrated understanding of Ansys products, technology and how these tools are used in a particular customer segment(s); ability to understand, represent and effectively communicate all technical activities associated with the account across all physics and product lines.
- Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English.
- Strong organizational and time management skills, possesses a sense of urgency.
- Project a professional image and demonstrates business acumen, driven to succeed. Ability to travel domestically up to 25% of time.
- Demonstrated ability to foster collaboration and coordination with personnel distributed across multiple global sites.
- Must have industry knowledge of Aerospace and/or Automotive Industry.

Education/Experience/Skills: (Preferred)

- Preferred education and years of professional experience in an engineering software environment: BS+12, MS+10, or PhD+7.
- 4 years of experience in application engineering, customer support, or consulting services type customer facing roles using engineering software.
- Ability to interact effectively with senior business managers and C-level executives.
- Ability to travel domestically up to 50% of time.

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