Current jobs related to Guest Services Manager - Dubai, Dubai - Hyatt Hotel

  • Guest Service Manager

    2 days ago

    Dubai, Dubai, United Arab Emirates beBee Careers Full time

    Guest Service Manager Role OverviewThe ideal candidate will be responsible for ensuring the highest level of guest satisfaction by providing personalized service throughout the guest journey.Greet and interact with guests in a professional, friendly, and hospitable manner to ensure a welcoming atmosphere. Show your excellent communication skills by...

  • Guest Services Manager

    14 hours ago

    Dubai, Dubai, United Arab Emirates beBee Careers Full time

    Position Summary: Guest Services ManagerThe Guest Services Manager takes charge of ensuring an outstanding guest experience, fostering a culture of excellence in the delivery of hospitality services.This role involves leading the Bell Desk team, monitoring the area, and guaranteeing guest satisfaction in accordance with our Legendary Quality Experiences...

  • Guest Services Manager

    6 days ago

    Dubai, Dubai, United Arab Emirates beBee Careers Full time

    About the Role:This Guest Services Manager position is ideal for a motivated and organized individual who is passionate about delivering exceptional guest experiences. As a key member of our team, you will be responsible for managing the guest services department and ensuring that all guests receive a personalized and welcoming experience.Key...

  • Guest Services Manager

    6 days ago

    Dubai, Dubai, United Arab Emirates beBee Careers Full time

    **Job Summary:**We are seeking a highly skilled Guest Services Manager to lead our team in providing exceptional customer service and ensuring the highest levels of hospitality.The successful candidate will have experience in managing front desk operations, supervising staff, and maintaining a safe and secure environment for guests.Key responsibilities...

  • Guest Services Manager

    6 days ago

    Dubai, Dubai, United Arab Emirates beBee Careers Full time

    **Role Description**We are looking for a skilled and motivated Guest Services Manager to lead our Front Office team.The ideal candidate will have excellent communication and organizational skills, with a focus on delivering exceptional guest experiences.Main ResponsibilitiesTo carry out day-to-day guest service tasks, ensuring efficient and proactive...

  • Guest Services Manager

    1 day ago

    Dubai, Dubai, United Arab Emirates beBee Careers Full time

    The Guest Relations Manager is a pivotal role that requires exceptional customer service skills and the ability to foster positive relationships with guests. This position plays a crucial part in ensuring a seamless and enjoyable experience for all guests.Key ResponsibilitiesGreeting and Welcoming Guests: The Guest Relations Manager is responsible for...

  • Guest Services Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates beBee Careers Full time

    As a Duty Manager, you will play a critical role in ensuring that our guests receive a warm and welcoming experience. Your responsibilities will include:Ensuring that the hotel lobby and public areas are occupied and inviting at all timesProviding exceptional customer service and engaging with guests in conversationManaging and resolving guest complaints in...

  • Guest Services Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates beBee Careers Full time

    Job Description:We are seeking a highly skilled and experienced Guest Services Manager to lead our hotel operations team. As the Director of Hospitality, you will be responsible for ensuring exceptional customer experiences and providing outstanding service to our guests.About the Role:Lead a team of hospitality professionals in delivering exceptional guest...

  • Guest Services Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Al Bandar Rotana & Al Bandar Arjaan by Rotana Full time

    Join to apply for the Guest Services Manager role at Al Bandar Rotana & Al Bandar Arjaan by Rotana.Get AI-powered advice on this job and more exclusive features.Job DescriptionWe are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on delivering extraordinary customer service and providing creative...

  • Guest Service Manager

    5 days ago

    Dubai, Dubai, United Arab Emirates beBee Careers Full time

    Job DescriptionThe Guest Relations Manager plays a pivotal role in delivering exceptional service to our guests. This involves managing guest feedback, overseeing VIP arrivals, and collaborating with departments to provide a seamless experience.

Guest Services Manager

2 weeks ago

Dubai, Dubai, United Arab Emirates Hyatt Hotel Full time

Assist in ensuring that department employees deliver the brand promise and provide exceptional guest service at all times. Ensure that employees also provide excellent service to internal customers in other departments as appropriate.

Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

Maintain positive guest and colleague interactions with good working relationships.

Maximize employee productivity through the use of multi-skilling, multi-tasking, and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

Focus attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment.

Ensure new technology and equipment are embraced, improving productivity while taking work out of the system.

Provide input into the preparation and management of the department's budget.

Operational

Oversee the daily operations of the guest services department, including ticketing, admissions, cabana services, locker and towel rentals, lost and found management, and upselling packages.

Manage the mascot/character program, including scheduling, training, and performance quality.

Oversee the ticketing system, handle transactions accurately, and manage guest admissions.

Provide information about ticket options, promotions, and park policies.

Ensure a smooth and efficient entry process for all guests.

Develop and manage processes for locker and towel rental services.

Develop upsell packages and additional services to enhance the guest experience and increase revenue. Provide detailed information about available packages and their benefits.

Ensure all guest service areas are safe and adhere to park guidelines.

Develop and implement standard operating procedures (SOPs) for the department.

Perform park Duty Manager shifts as required, overseeing overall park operations and guest experience.

Personnel

Closely supervise the department employees in the performance of their duties, ensuring this is in accordance with policies and procedures and applicable laws.

Oversee the punctuality and appearance of all employees, making sure they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the park and department's grooming standards.

Develop the skills and effectiveness of all employees through appropriate training, coaching, and/or mentoring.

Assist in the training of employees, ensuring they have the necessary skills to perform their duties with maximum efficiency.

Supervise the employees within the department, ensuring the correct standards and methods of service are maintained as stated in the Departmental Operations Manual.

Support the implementation of The People Brand, demonstrating and reinforcing the park's Values and Culture Characteristics.

Ensure employees have a complete understanding of and adhere to employee rules and regulations.

Ensure employees follow all park, company, and local rules, policies, and regulations relating to fire and hazard safety, and security.

Other Duties

Understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the park's policy on Fire, Hygiene, Health, and Safety.

Report for duty punctually, wearing the correct uniform and nametag at all times.

Maintain a high standard of personal appearance and hygiene at all times.

Maintain a good rapport and working relationship with staff in all other departments.

Attend and contribute to all staff meetings, Departmental, Park, and Hotel training schedules, and other related activities.

Fully support the Departmental Trainers function in the Department assigned.

Undertake any reasonable tasks and secondary duties as assigned by the Director of Operations, Water Park.

Respond to any changes in the department function as dictated by the park.

Project at all times a positive and motivated attitude and exercise self-control.

Have a complete understanding of the Department Operations Manual and Policies and Procedures.

Occasional Duties

Assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment.

Carry out any other reasonable duties and responsibilities assigned.

Requirements:

4+ years of experience managing high-volume Guest services operations in a water park or theme park, preferably in the UAE or GCC.

Expertise in team leadership, conflict resolution, and Guest experience optimization.

Experience developing Guest feedback programs and service recovery initiatives.

Experience with admission systems, including integration with CRM, pricing & package strategies.

Exposure to budgeting, cost control, and financial planning.

High reading, writing, and oral proficiency in the English language.

Proficiency in Microsoft Word, PowerPoint and Excel, including data analysis, financial modeling, and reporting.

#J-18808-Ljbffr