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Fragrance advisor

1 week ago

Dubai, Dubai, United Arab Emirates Al Tayer Insignia Full time
Job Description

About Us

As a leader in luxury retail in the Middle East, Al Tayer Group&aposs retail division, Al Tayer Insignia, hosts a portfolio of some of the worlds best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few

About The Role

We are looking for a talented fragrance advisor to join our Dubai team. Our Fragrance advisors deliver excellent customer service through: Identifying customer needs, offering advice and demonstrating suitable products; building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty

What you will be doing

Welcome customers into the store/brand; identify their needs through asking questions; recommend and demonstrate appropriate products; recommend link products; close the sale; provide professional till point service; follow up with regular customers; maintain personal grooming standards; deal professionally with customer complaints. Advise customers about promotions in store.

Deliver high brand knowledge at all times. Demonstrating knowledge from trainings given

As per the standards set out in the brand guideline, ensure product / hygiene guidelines and all brand values are lived.

Rotate stocks to ensure that existing stock is displayed in front of new items on the shelves. Maintain the Minimum Display Quantities level and all aspects of brand VM guidelines.

Maintain housekeeping standards, including window displays, testers, and glorifiers.

Check stock levels daily and (ensure replenishment needs or customer demands are effectively communicated to Line Manager in order to replenish and maintain optimum stock levels).

Ensure all store and office administration, as per managers request, is completed accurately and on time, including customer database cards, (Personal sales summary sheets, promotional activity feedbacks, action plans and other as per business requirements)

Comply with all company policies and procedures

About You

- You will be educated to High School Certification Level and Trained in basic Fragrance skills

- You will have 1 to 2 years retail sales or customer service experience