Chat Support Agent – Work From Home Customer Service
1 week ago
Job Summary Houston Skilled Consultancy is seeking a dedicated and highly motivated Chat Support Agent to join our remote customer service team. The ideal candidate will provide exceptional support to our clients and customers through live chat, ensuring a seamless and positive customer experience. This role is perfect for individuals who excel in written communication, problem-solving, and maintaining professionalism in a virtual environment. Key Responsibilities - Respond promptly and accurately to customer inquiries via live chat, email, and other digital channels. - Resolve customer complaints and issues with empathy, patience, and efficiency. - Maintain detailed records of customer interactions, transactions, comments, and complaints. - Collaborate with other team members and departments to resolve complex customer queries. - Identify opportunities to upsell or cross-sell products and services when appropriate. - Stay updated on company products, services, policies, and promotions to provide accurate information. - Meet or exceed performance metrics, including response time, customer satisfaction, and resolution rate. Required Skills and Qualifications - Excellent written communication skills in English. - Strong problem-solving and critical-thinking abilities. - Ability to multitask and manage multiple chat conversations simultaneously. - Familiarity with chat support software, CRM systems, or similar tools. - High level of professionalism and customer-oriented mindset. - Ability to work independently in a remote environment. Experience - Minimum of 1–2 years of experience in customer service, technical support, or a related field. - Previous experience in chat or online support is highly desirable. - Experience in handling high volumes of customer inquiries while maintaining quality service. Working Hours - Flexible remote work schedule with potential shifts based on business needs. - Must be available to work full-time hours (typically 40 hours per week). - Availability for evening, weekend, or holiday shifts may be required depending on client demands. Knowledge, Skills, and Abilities - Strong typing speed and accuracy. - Attention to detail and the ability to manage sensitive information securely. - Exceptional interpersonal skills and a positive, solution-oriented attitude. - Adaptability to new technologies, processes, and procedures. - Ability to remain calm and professional under pressure. Benefits - Competitive salary with performance-based incentives. - Work-from-home convenience with flexible hours. - Paid training and professional development opportunities. - Health and wellness benefits, where applicable. - Supportive and inclusive remote work environment. Why Join Houston Skilled Consultancy - Join a company that values professional growth and employee development. - Be part of a dynamic, collaborative, and remote-friendly team. - Gain experience working with diverse clients across multiple industries. - Enjoy the flexibility and autonomy of a work-from-home role while contributing to meaningful customer experiences. How to Apply Interested candidates are invited to submit their updated resume and a cover letter detailing their relevant experience to us. Please include Chat Support Agent – Work From Homein the subject line. Shortlisted candidates will be contacted for a virtual interview. #J-18808-Ljbffr
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Dubai, United Arab Emirates Mashreq Bank Full timeJob Summary Houston Skilled Consultancy is seeking a dedicated and highly motivated Chat Support Agent to join our remote customer service team. The ideal candidate will provide exceptional support to our clients and customers through live chat, ensuring a seamless and positive customer experience. This role is perfect for individuals who excel in written...
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