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Membership Services Clerk

3 weeks ago

Dubai, Dubai, United Arab Emirates GroupL Full time
. Main Duties: (Job Related Duties To assist the Membership Manager with day to day Membership Services tasks to ensure that Members are provided with efficient, professional service: Daily Tasks:
• Responsible for greeting members and/or guests with a smile and assisting them with their enquiries.
• Assists the MM in answering phone calls in a friendly and professional manner when calls are transferred/directed to the membership line.
• Assists the MM in calling website leads following the 59Club template, then following up leads once information has been shared. All leads must be tracked and logged in the Lead Spreadsheet.
• Responsible for the acknowledgment of the medical suspension and resignation requests from members as well as preparation of the packs accordingly.
• Responsible for receiving membership subscription fees or EGF payments - be it in the form of cash, credit card or cheque. The MS Clerk is also responsible to handover the payment received to the Finance department along with the relevant documents.
• Coordinates with Finance regarding members Statement of Accounts (SOA).
• Issues the updated membership list every 1st day of each month to relevant departments.
• Ensures that all details of a new Member is received, e.g Membership Application form, passport copy, EID card, credit card copy (in terms of MCCA), ID photo, etc. when creating a profile in CONCEPT and the subsequent Member's Receipt file. Membership renewal
• Responsible for checking membership invoices submitted by members during renewal period and coordinates with the Junior Assistant (JA) should there be anything required (i.e. copy of MCCA, receipt, etc.) before e-filing the respective invoice.
• Accepts payments (cash, credit card or cheques) when Members pay their renewal subscription fees. The MS clerk will also be responsible in handing the payment over to the Finance department along with proper documentation. Other tasks
• Observes and practices company standards of conduct, proper dress code and hygiene, appearance and posture at all times.
• Observes and carries out all Membership related tasks in accordance to Dubai Golf's Membership Stand Operating Procedures (SOP).