Membership Support Specialist

2 weeks ago


Dubai, Dubai, United Arab Emirates beBee Careers Full time
Job Description

The Membership Support Specialist is responsible for providing exceptional customer service, handling membership inquiries, and processing payments. This role requires strong communication and interpersonal skills, as well as basic computer skills.

Main Responsibilities
  • Greet members and guests with a friendly and professional demeanor.
  • Assist with member check-ins, registration, and guest passes.
  • Answer phone calls and respond to inquiries about memberships, class schedules, and facility services.
  • Address and resolve customer concerns efficiently, escalating issues to management when necessary.
Sales & Membership Support
  • Provide information on membership plans, promotions, and fitness programs.
  • Process new memberships, renewals, and cancellations.
  • Handle billing payments and account updates.
  • Promote additional services such as personal training classes and retail products.
Benefits
  • Opportunity to work in a fast-paced environment.
  • Chance to develop strong communication and interpersonal skills.


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