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Shared Services Coordinator

1 week ago

Abu Dhabi, Abu Dhabi, United Arab Emirates AD Ports Group Full time
Roles and responsibilities
  • Coordinate with Talent Development and Performance Management to carry out learning and development programs in line with the training needs analysis.
  • Schedule training events, including but not limited to conferences, workshops, and webinars.
  • Develop and maintain training materials, including course outlines, agendas, and evaluation forms.
  • Provide administrative support to the Learning and Development team, including data entry, reporting, and record-keeping.
  • Ensure to resolve training issues among various stakeholders in an effective and efficient manner.
  • Liaise with external learning agencies to arrange training logistics and follow up timely delivery of programs.
  • Maintain the group learning management system (LMS) to ensure accurate and up to date information.
  • Conduct a post-evaluation of training programs and collect feedback regarding trainer's performance, content presented, and learning acquired.
  • Carry out process improvement initiatives to increase efficiency and effectiveness of learning operations.
  • Prepare reports reflecting current learning and development programs, issues faced and recommended actions.

People Management Responsibilites:

  • N/A

Strategic Responsibilities:

  • N/A

Responsibilities

Core Responsibilities:

  • Coordinate with Talent Development and Performance Management to carry out learning and development programs in line with the training needs analysis.
  • Schedule training events, including but not limited to conferences, workshops, and webinars.
  • Develop and maintain training materials, including course outlines, agendas, and evaluation forms.
  • Provide administrative support to the Learning and Development team, including data entry, reporting, and record-keeping.
  • Ensure to resolve training issues among various stakeholders in an effective and efficient manner.
  • Liaise with external learning agencies to arrange training logistics and follow up timely delivery of programs.
  • Maintain the group learning management system (LMS) to ensure accurate and up to date information.
  • Conduct a post-evaluation of training programs and collect feedback regarding trainer's performance, content presented, and learning acquired.
  • Carry out process improvement initiatives to increase efficiency and effectiveness of learning operations.
  • Prepare reports reflecting current learning and development programs, issues faced and recommended actions.
Desired candidate profile

1. Process Improvement and Efficiency

  • Service Optimization: Expertise in improving the efficiency of shared services processes, such as streamlining workflows, eliminating redundancies, and enhancing service delivery.
  • Lean and Six Sigma: Knowledge of process improvement methodologies like Lean, Six Sigma, and Kaizen to increase operational efficiency.
  • Automation Tools: Proficiency with software and tools that automate administrative tasks, such as RPA (Robotic Process Automation), ERP systems, and business process management platforms.

2. Cross-Functional Collaboration

  • Stakeholder Management: Building and maintaining relationships with internal departments that rely on shared services (e.g., HR, finance, IT, procurement).
  • Interdepartmental Communication: Acting as a liaison between business units and shared services teams to ensure alignment on goals and expectations.
  • Customer Service Focus: Ensuring that shared services meet the needs and expectations of internal stakeholders and departments.

3. Knowledge of Business Functions

  • Finance and Accounting: Understanding of accounting, budgeting, and financial reporting processes within shared services.
  • Human Resources: Familiarity with HR processes, such as payroll, benefits administration, recruitment, and employee relations.
  • IT Services: Proficiency with IT support and management, including IT infrastructure, troubleshooting, and help desk functions.
  • Procurement: Knowledge of procurement processes, vendor management, and sourcing strategies.

4. Analytical and Problem-Solving Skills

  • Data Analysis: Ability to analyze service performance metrics and identify areas for improvement.
  • Root Cause Analysis: Identifying the root causes of recurring issues within shared services and proposing solutions.
  • Reporting: Creating and presenting data-driven reports on shared services performance, trends, and opportunities for improvement.

5. Project Management

  • Project Coordination: Managing projects related to the implementation or improvement of shared services processes.
  • Timeline Management: Ensuring that shared services projects are completed within set timelines and budgets.
  • Change Management: Leading change initiatives related to the transformation or improvement of shared services functions.