Housekeeping Manager
4 days ago
- Driving the guest experience through service quality.
- Develops detailed understanding of the market and guests' need.
- Monitor Housekeeping personnel to ensure rooms, and particularly those of priority members, known repeat guests and other VIP's receive special attention with preferences noted.
- Leading employee engagement activities.
- Delivery of hotel-wide and departmental communication.
- Coaching and offering regular feedback sessions to employees .
- Implementation of departmental specific training programmes.
- Budgeting and forecasting.
- Implementation and maintenance of brand standards and standard operating procedures -IHG Way of Clean program.
- Implementation of quality assurance programmes.
- Challenges the way things are done; identifies areas requiring change and suggests ideas to support the change.
- Recycle wherever possible.
- Manage cost and other expenses.
- Stock control.
- Hiring.
- Recruits in line with company guidelines.
- Workforce Optimisation Tool (WOT) to identify areas of Improvement in workforce efficiency.
- Performance Management.
- Health and Safety.
- Address and resolve guest complaints promptly to maintain a positive reputation.
What We Need From You
- The ideal candidate should have a minimum 2-year experience in a similar role within hospitality industry. preferably with experience managing a similar scale of 300+ luxury residence suites.
- Furthermore, a person with detailed knowledge on housekeeping within a quality brand.
- High school diploma or equivalent preferred.
- Experience with Hotel Property Management System - Opera preferred.
- Proactive with a meticulous eye for detail.
- Strong organizational, supervisory and communication skills.
- Able to convey information and ideas clearly.
- Work well in stressful, high-pressure situations.
1. Leadership and Team Management
- Supervising and motivating housekeeping staff to maintain high cleanliness standards.
- Providing clear instructions, guidance, and training to team members.
- Managing employee schedules, delegating tasks, and ensuring efficient staffing levels.
- Conducting performance evaluations and fostering a positive work environment.
2. Attention to Detail
- Ensuring that all rooms, public spaces, and hotel areas meet cleanliness and organization standards.
- Inspecting rooms and areas to ensure they are cleaned to the highest standards and addressing any deficiencies.
- Overseeing deep cleaning projects and special requests.
3. Time Management and Organization
- Prioritizing tasks to ensure rooms and areas are cleaned and maintained within required timeframes.
- Managing housekeeping operations efficiently during peak hours or busy seasons.
- Scheduling and coordinating housekeeping staff shifts to ensure coverage at all times.
4. Customer Service
- Ensuring that guest rooms and public spaces provide a comfortable and clean environment to enhance guest satisfaction.
- Addressing guest requests, concerns, or complaints regarding cleanliness promptly and professionally.
- Coordinating with other hotel departments to meet special guest needs (e.g., extra amenities, late check-ins).
5. Knowledge of Cleaning Techniques and Equipment
- Familiarity with different cleaning products, tools, and techniques for various surfaces and materials.
- Ensuring staff are trained in using equipment safely and efficiently (e.g., vacuums, steam cleaners, floor buffers).
- Understanding environmentally friendly or green cleaning practices and promoting sustainable options.
6. Health, Safety, and Compliance
- Ensuring adherence to health and safety regulations in the workplace, including the proper handling and storage of cleaning supplies.
- Managing and mitigating potential hazards such as chemical handling and fire safety.
- Maintaining proper hygiene standards and ensuring compliance with local regulations and industry standards.
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