Assistant Housekeeping Manager

2 weeks ago


Dubai, Dubai, United Arab Emirates Four Seasons Hotels and Resorts Full time
Roles and responsibilities
  • Supervise and trainhousekeeping staff to ensure high standards of cleanliness andservice.
  • Inspect guest rooms and public areasto ensure they meet establishedstandards.
  • Coordinate with other departments toensure efficient communication and guestsatisfaction.
  • Manage inventory and budget forhousekeeping supplies and equipment.
  • Implementand monitor safety protocols and procedures.

What Will YouBring

  • Previous experience in housekeepingmanagement, preferably in a resortsetting.
  • Strong leadership and team managementskills.
  • Excellent communication andproblem-solving skills .Full proficiency inEnglish.
  • Knowledge of housekeeping proceduresand safety protocols.
  • Ability to work flexiblehours, including weekends andholidays.
  • 1. Supervisionand StaffManagement

  • TeamLeadership: Assist the Housekeeping Manager insupervising and leading a team of housekeepers, supervisors, andother cleaning staff.
  • TaskDelegation: Assign daily cleaning tasks to thehousekeeping staff, ensuring that all areas of the hotel arecovered and priorities areaddressed.
  • Staff Training andDevelopment: Provide training and developmentopportunities for housekeeping staff, ensuring they understandcompany standards, procedures, and safetyprotocols.
  • MonitoringPerformance: Monitor the performance of housekeepingstaff, providing feedback and addressing any issues regardingquality or efficiency.
  • ShiftManagement: Help manage staffing levels to ensuresufficient coverage, especially during peak periods, by organizingshifts and adjusting staffing asneeded.
  • 2. QualityControl and StandardsCompliance

  • EnsuringCleanliness Standards: Ensure that all guest rooms,public areas, and back-of-house areas meet cleanliness standards,addressing any issuespromptly.
  • Inspection ofRooms: Conduct regular inspections of guest roomsand public spaces to ensure that the cleanliness and maintenancestandards are consistentlymet.
  • Addressing GuestComplaints: Handle guest complaints related tocleanliness or housekeeping services, taking prompt correctiveactions to resolve anyissues.
  • Maintaining HighStandards: Ensure that all housekeeping operationsalign with the hotel's policies and brand standards,maintaining consistency and qualitythroughout.
  • 3. Inventoryand SuppliesManagement

  • StockControl: Assist in managing inventory levels forcleaning supplies, linens, and guest room amenities, ensuring thatitems are replenished asneeded.
  • OrderingSupplies: Work with the Housekeeping Manager toplace orders for cleaning materials, equipment, and guest supplies,ensuring cost-effectiveness and proper stocklevels.
  • EquipmentMaintenance: Ensure that cleaning equipment isregularly maintained and in working order, and that any issues areaddressed quickly.
  • InventoryAudits: Help conduct regular inventory audits tomonitor usage, prevent waste, and managecosts.
  • 4. Budgeting andCostControl

  • CostManagement: Help manage the housekeepingdepartment's budget, focusing on minimizing waste andcontrolling expenses related to supplies, equipment, andlabor.
  • TrackingExpenditures: Track and report on departmentalspending, ensuring that costs remain within the allocated budgetand identifying areas for costsavings.
  • ResourceOptimization: Identify opportunities to optimize theuse of resources, such as linens and cleaning supplies, to reducecosts without compromising quality.
  • 5.Guest Experience andSatisfaction

  • EnsuringGuest Satisfaction: Assist in ensuring that thehousekeeping department delivers a high level of service thatexceeds guest expectations, contributing to overall guestsatisfaction.
  • SpecialRequests: Address any special guest requests relatedto housekeeping, such as extra towels, bedding, or roompreferences, and ensure they are fulfilled in a timelymanner.
  • Attention toDetail: Focus on providing a clean, comfortable, andwelcoming environment for guests by maintaining attention to detailin room presentation and public areas.
Desired candidate profile

1. Supervision andStaffManagement

  • TeamLeadership: Assist the Housekeeping Manager insupervising and leading a team of housekeepers, supervisors, andother cleaning staff.
  • TaskDelegation: Assign daily cleaning tasks to thehousekeeping staff, ensuring that all areas of the hotel arecovered and priorities areaddressed.
  • Staff Training andDevelopment: Provide training and developmentopportunities for housekeeping staff, ensuring they understandcompany standards, procedures, and safetyprotocols.
  • MonitoringPerformance: Monitor the performance of housekeepingstaff, providing feedback and addressing any issues regardingquality or efficiency.
  • ShiftManagement: Help manage staffing levels to ensuresufficient coverage, especially during peak periods, by organizingshifts and adjusting staffing asneeded.

2. QualityControl and StandardsCompliance

  • EnsuringCleanliness Standards: Ensure that all guest rooms,public areas, and back-of-house areas meet cleanliness standards,addressing any issuespromptly.
  • Inspection ofRooms: Conduct regular inspections of guest roomsand public spaces to ensure that the cleanliness and maintenancestandards are consistentlymet.
  • Addressing GuestComplaints: Handle guest complaints related tocleanliness or housekeeping services, taking prompt correctiveactions to resolve anyissues.
  • Maintaining HighStandards: Ensure that all housekeeping operationsalign with the hotel's policies and brand standards,maintaining consistency and qualitythroughout.

3.Inventory and SuppliesManagement

  • StockControl: Assist in managing inventory levels forcleaning supplies, linens, and guest room amenities, ensuring thatitems are replenished asneeded.
  • OrderingSupplies: Work with the Housekeeping Manager toplace orders for cleaning materials, equipment, and guest supplies,ensuring cost-effectiveness and proper stocklevels.
  • EquipmentMaintenance: Ensure that cleaning equipment isregularly maintained and in working order, and that any issues areaddressed quickly.
  • InventoryAudits: Help conduct regular inventory audits tomonitor usage, prevent waste, and managecosts.

4. Budgeting andCostControl

  • CostManagement: Help manage the housekeepingdepartment's budget, focusing on minimizing waste andcontrolling expenses related to supplies, equipment, andlabor.
  • TrackingExpenditures: Track and report on departmentalspending, ensuring that costs remain within the allocated budgetand identifying areas for costsavings.
  • ResourceOptimization: Identify opportunities to optimize theuse of resources, such as linens and cleaning supplies, to reducecosts without compromisingquality.

5. GuestExperience andSatisfaction

  • EnsuringGuest Satisfaction: Assist in ensuring that thehousekeeping department delivers a high level of service thatexceeds guest expectations, contributing to overall guestsatisfaction.
  • SpecialRequests: Address any special guest requests relatedto housekeeping, such as extra towels, bedding, or roompreferences, and ensure they are fulfilled in a timelymanner.
  • Attention toDetail: Focus on providing a clean, comfortable, andwelcoming environment for guests by maintaining attention to detailin room presentation and publicareas.
Key Skills
Hospitality,HousekeepingManagement,Housekeeping
Employment Type: Full-time
Department / FunctionalArea: Hospitality
Experience: years
Gender: Male
Vacancy: 1
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