Food Beverage Supervisor

2 days ago


Dubai, Dubai, United Arab Emirates IHG Hotels & Resorts Full time
Roles and responsibilities
  • You are responsible for dealing with guests requirements in a courteous, charming and professional sales-oriented manner to both internal and external guests
  • To serve customers promptly by taking correct orders, posting the bill, collecting, serving the orders and settling of bills under the general guidance and direction of the Restaurant Manager
  • To be the main direct guest contact sales person and offer prompt service
  • Be charming by being approachable, having confidence and showing respect.
  • Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership of getting things done.
  • Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
  • Serves customers according to the set standards, by taking their orders, posting the bills, collecting and serving the order, and bill accordingly
  • Presents bills to guests and ensures settlement of the same
  • Promotes all menu items and promotions
  • Ensures all opening and closing duties are followed according to the checklist
  • Responsible for all service preparation, e.g. polishing of glasses, cutlery and wiping tables
  • Responsible for clearing and arranging the stations
  • Ensures that all menu items are sold at the correct selling price hence ensuring that the planned profitability is secured
  • Performs other duties as may be assigned by your supervisor from time to time
  • Complies with hotel rules and regulations
  • Complies with company grooming and hygiene, and uniform standards
  • Ensures that all guest welcomed, seated and thanked on departure with a smile
  • Accurately and promptly fulfilling guest requests
  • Understands and anticipate guest needs
  • Maintains a high level of knowledge which will enhance the guest experience
  • Demonstrates a service attitude that exceeds expectations
  • Maintains a high level of product and service knowledge about all InterContinental Hotels Group hotels in our region and all F&B activities
  • Ensures compliance with relevant employment laws and hotel or company policies and procedures
  • Performs other duties and projects as assigned

What We Need From You

  • Should have at least 1 year experience in hospitality industry in 4-5 star hotel
  • Should have familiarity about spirits and wines
  • Should be fluent in English (speaking, reading and writing); knowledge of Russian, Turkish or Chinese language highly advantageous
  • Good knowledge about micros operating system
  • Good skills in customer service
Desired candidate profile

. Customer Service Skills

  • Engaging with Guests: Providing excellent customer service by greeting guests warmly, taking their orders, and attending to their needs throughout their dining experience.
  • Problem Resolution: Handling guest complaints, issues, or special requests in a polite and professional manner.
  • Creating a Positive Atmosphere: Ensuring that guests feel welcome and comfortable, contributing to an overall enjoyable dining experience.

2. Knowledge of Food and Beverage Menus

  • Menu Familiarity: Understanding the restaurant's food and beverage offerings, including ingredients, preparation methods, and dietary restrictions.
  • Suggesting Items: Recommending food or drinks based on guest preferences, dietary needs, or popular items.
  • Upselling Skills: Encouraging guests to order additional items, such as appetizers, desserts, or beverages, in a subtle and non-pushy manner.

3. Order Taking and Accuracy

  • Order Entry: Taking accurate orders from guests and relaying them to the kitchen or bar staff.
  • Attention to Detail: Ensuring that all orders are correct and meet the guests' specifications, such as modifications or special requests (e.g., allergies or preferences).
  • Timely Delivery: Delivering orders promptly, ensuring that all food and beverages arrive at the table at the correct temperature and presentation.

4. Food and Beverage Service

  • Serving Skills: Serving food and beverages with proper etiquette, including presenting dishes and pouring drinks appropriately.
  • Table Setting and Clearing: Setting tables before guests arrive and clearing them efficiently once guests have finished, while ensuring that the dining area remains clean and inviting.
  • Multi-tasking: Managing multiple tables and orders simultaneously during busy shifts without sacrificing service quality.

5. Cleanliness and Organization

  • Maintaining Cleanliness: Keeping the dining area, serving stations, and tableware clean and organized throughout the shift.
  • Sanitation Practices: Following health and safety regulations to ensure that food and drink are served in clean conditions.
  • Restocking: Ensuring that supplies like condiments, napkins, utensils, and glassware are readily available and well-organized.

6. Communication Skills

  • Clear Communication: Communicating effectively with guests, kitchen staff, and other team members to ensure smooth service.
  • Active Listening: Paying close attention to guest requests or concerns and responding appropriately.
  • Teamwork: Collaborating with colleagues to ensure all guests are served efficiently and that the restaurant runs smoothly.

7. Physical Stamina and Endurance

  • Long Shifts: The ability to stand and walk for long periods, carry trays of food or drinks, and maintain energy levels during busy shifts.


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