Team Leader Retail Supermarket

2 days ago

Al Ain, Abu Dhabi, United Arab Emirates Reap HR Consultancy Full time
Job Title: Team Leader (Retail)
Location: Al Ain UAE
Salary: TBD
Job Type: FullTime
Hiring Company: REAPHR & Recruitmnet Services
About the Role:

We are looking for an enthusiastic and experienced Team Leader with a background in retail to join a dynamic team in a leading retail Company in Al Ain. The Team Leader will directly report to the Store Manager and be responsible for leading and supporting a team of store associates to ensure the smooth and efficient operation of the store. The ideal candidate will have strong leadership skills a customerfocused approach and the ability to motivate a team to achieve store goals.

Key Responsibilities:

1. Team Leadership and Support:

  • Lead motivate and develop a team of store associates ensuring a high standard of customer service and store performance.
  • Delegate tasks and responsibilities to team members based on individual strengths and skills.
  • Assist the Store Manager with training new staff and ensuring the team is up to date with store policies and procedures.
  • Conduct daily team briefings to ensure clear communication and a focus on daily objectives.

2. Store Operations Management:

  • Ensure the store is clean organized and fully stocked at all times.
  • Oversee inventory control ensuring stock levels are maintained products are wellorganized and shelves are replenished in a timely manner.
  • Monitor store performance to meet sales targets productivity goals and operational efficiency.
  • Ensure adherence to health and safety regulations and store policies.

3. Customer Service Excellence:

  • Ensure exceptional customer service is provided by leading by example and supporting team members in addressing customer queries and complaints.
  • Train and coach staff on customer service techniques and product knowledge.
  • Resolve customer complaints or issues promptly and professionally maintaining customer satisfaction.

4. Sales and Performance Monitoring:

  • Monitor the store s sales performance and assist the Store Manager in developing and executing sales strategies.
  • Support the team in achieving individual and storewide sales targets.
  • Analyze sales data and customer feedback to identify opportunities for improvement and growth.

5. Staff Scheduling and Shift Management:

  • Assist in scheduling staff shifts and ensuring that appropriate staffing levels are maintained especially during peak hours.
  • Coordinate break times and manage any changes to staff schedules in real time.
  • Ensure team members are punctual and meet attendance expectations.

6. Health Safety and Compliance:

  • Assist in ensuring the store complies with all relevant health safety and environmental regulations.
  • Conduct regular audits to ensure store cleanliness and safety standards are maintained.
  • Follow and enforce company policies and procedures ensuring compliance with UAE retail regulations.

7. Reporting and Feedback:

  • Report directly to the Store Manager on team performance operational issues and sales targets.
  • Provide feedback and suggestions for improvements in store operations customer service and staff performance.
  • Document and report on any incidents stock discrepancies or employee issues in accordance with company procedures.
Requirements:

Experience:

  • Minimum 23 years of experience in a retail environment with at least 1 year in a supervisory or leadership role.
  • Experience in managing teams and achieving sales goals in a fastpaced retail environment.
  • Familiarity with supermarket operations and a strong understanding of retail processes.

Skills:

  • Excellent leadership and team management skills with the ability to inspire and motivate staff.
  • Strong communication and customer service skills.
  • Ability to manage and prioritize multiple tasks and responsibilities in a fastpaced environment.
  • Problemsolving skills and the ability to resolve conflicts and handle customer complaints effectively.
  • A good understanding of retail operations including inventory management and sales targets.

Qualifications:

  • High school diploma or equivalent. A degree in Retail Management or a related field is a plus.
  • Basic proficiency in MS Office and experience with retail management software is preferred.
Salary & Benefits:

Will be discuss in the interview

 Additional Information:
  • No banned nationalities candidates (Afghanistan Libya Yemen Somalia Lebanon Bangladesh Cameroon Sudan and Uganda etc)
  • The candidates with cancel visa and working visa already in UAE is acceptable (banned nationalities)
  • Candidates who have degree from banned nationalities is also acceptable
  • Candidates who have a visit visa (banned nationalities) are not acceptable

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