Customer Service Executive

5 days ago


Sharjah, Sharjah, United Arab Emirates Savills Middle East Full time
  • Deliver leasing administrative service in order to support the property management team.
  • Making sure customers & tenants' satisfaction is met.
  • Assist the Property Management team in the renewal process and collection of payment.
  • Updating the system, preparing documentation for tenants and scanning
  • Meet and greet all visitors to the office in a professional manner.
  • Handle all incoming and outgoing emails in a timely and efficient manner always maintaining confidentiality.
  • Responsible for logging information of the tenant's renewals /New lettings /short term leases onto the Tramps System.
  • Escalating complaints when necessary.
  • Preparing documentations for scanning into the archive folders
  • Arranging deliveries of tenancy contracts to buildings weekly
  • Assist in tenant communication and tenant services on a daily basis.
  • To refine and develop admin processes in the office for more organised record keeping.
  • Following up pending payments, documents etc.
  • Coordinating with Property managers on a day to day basis
  • Coordinating with finance team for any financial dispute of tenants.
  • Coordinating with the PRO to ensure that the contracts are attested with the Sharjah Municipality


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