AVP and Product Manager for Face-to-Face Payment Products in a Major UAE-Based Bank

3 days ago


Dubai, Dubai, United Arab Emirates S.P.S People FZE Full time
Our client a major nationallevel bank based in the UAE is looking for an AVP and Product Manager of FacetoFace Payment Products/Solutions. This is a permanent role based in Dubai UAE. This role includes working closely with a Vice President Merchant Acquiring Products and Head of Payments of the Bank to grow the banks merchant acquiring portfolio and payment solutions and services infrastructure by launching new product offerings aligned with the bank s growth strategy that are technologically superior in the industry. Leading the POS Support team of the bank.

An employee selected for this senior role shall be responsible for:
  • Assist and work closely with the VP Merchant Acquiring Product in daytoday activities to run the business and achieve the targets assigned to the unit
  • Provide technical and functional support to both internal and external teams while new facetoface payment acceptance products and offerings are implemented
  • Evaluate and present implementation strategy of new products and services that may be conceptualized by the VP Merchant Acquiring Product and other Senior members of the unit
  • Expand acquisition channels for facetoface payment acceptance products (i.e; lead generators PSPs etc. with designing endtoend merchant onboarding processes
  • Identify and come up with new ideas and value added services that can be added to existing product offering in order to gain an upper edge in the market and increase merchant stickiness
  • Identify requirements for marketing materials and web site content and execute the changes
  • Identify develop and deliver facetoface acceptance solutions in order to maximize effectiveness & efficiency of CAPEX budget assigned to the business
  • Design acquisition campaigns / promotions with respective acquisition channels to boost merchant facetoface acceptance solutions sales
  • Assist the sales team in on need basis by attending presales calls
  • Prepare and present initiative scope goals and deliverables for initiatives assigned that support business goals in collaboration with senior management and stakeholders
  • Work closely with the VP Payments Program and ensure the banks implementation guidelines are adhered while implementing new initiatives
  • Ensure alignment to applicable regulations for all products and merchant touch points
  • Work closely with Operations Compliance Internal Controls and Service Excellence Unit to enhance daytoday work flows and processes to avail best and most effective turnaround time to merchants
  • Work closely with Business Banking and Wholesale Banking teams to enable SMEs and Enterprises with facetoface payment acceptance solutions
  • Conduct technical presentations trainings and product demonstrations for internal and external audiences
  • Get involved and share inputs in RFP analysis/response & pricing GAP analysis and requirements workshops
  • Ensure existing and new products and services are compliant with schemes & other regulatory authorities governing the business
  • Address the needs of acquiring business colleagues for ongoing business relationships
  • Define and execute efficiency measures for POS Support team and optimize OPEX cost accordingly
  • Manage POS Support team and ensure task completions within defined turn around times
  • Track customer complaints and conduct root cause analysis to plan for corrective actions for resolution
  • Manage POS SIM and spare parts inventories ensuring zero discrepancy
  • Manage Etisalat Managed Services relationship ensure adherence to contact and conduct monthly reconciliation to track terminals.

Requirements A successful candidate for this senior role shall have the following competencies and skills:
  • Minimum 57 years of experience in the payment card industry and related systems preferably in POS and Ecommerce business
  • A proven track record of successful project/product implementations in the Acquiring Business
  • Good knowledge of card acquiring business and processes
  • Superior written and oral communication skills
  • Excellent analytical and problemsolving capabilities
  • Ability to communicate technical concepts in a clear and articulate fashion to both technical and nontechnical audiences
  • Ability to adjust quickly to changing priorities. React to product adjustments and alterations promptly and efficiently
  • Ability to effectively prioritize and execute tasks in a highpressure environment is crucial
  • Excellent planning and organizational skills
  • Team management experience
  • Experience in all project life cycle phases of initiation planning and closure.
Education requirements:
  • Minimum a bachelors degree in IT Engineering Science etc.
  • A post graduate degree/diploma will be an added advantage.


Benefits A very competitive compensation package shall be discussed with the shortlisted candidates.

  • Dubai, Dubai, United Arab Emirates Win Win - Client based Full time

    Client-Facing Customer Service Expert WantedWe are looking for a talented Client-Facing Customer Service Expert to join our team at Win Win - Client based. As a key member of our client-facing department, you will be responsible for delivering exceptional customer experiences to our clients across the European market.As a Client-Facing Customer Service...


  • Dubai, Dubai, United Arab Emirates Standard Chartered Bank - UAE Full time

    About UsStandard Chartered Bank is a leading international banking group committed to building a successful and sustainable future for our people, our customers and the communities we serve. With a strong presence in 68 markets across Asia, Africa and the Middle East, we offer exciting career opportunities to over 89,000 employees.Our BusinessWe have a...


  • Dubai, Dubai, United Arab Emirates S.P.S People FZE Full time

    Ourclient a major nationallevel bank with the head office in theUnited Arab Emirates is looking for several highlymotivated andexperienced Senior Banking Product Managers to join permanently thebanks team in Dubai United Arab Emirates and drive the strategydesign implementation and enhancements/improvements of various corebanking products. Senior Product...


  • Dubai, Dubai, United Arab Emirates Dubai Islamic Bank Full time

    To manage the product/service/strategy and management related requirements for entire Business Banking's product and acquisition related digital initiatives. The incumbent will oversee the end-to-end execution from approval to implementation of relevant Liabilities, Assets, processes, and Fee Income related initiatives and rollout initiatives with respect to...


  • Dubai, Dubai, United Arab Emirates S.P.S People FZE Full time

    Our client a major nationallevel bank with the head office in the United Arab Emirates is looking for several highlymotivated and experienced Senior Banking Product Managers to join permanently the banks team in Dubai United Arab Emirates and drive the strategy design implementation and enhancements/improvements of various core banking products. Senior...

  • Product Manager

    4 weeks ago


    Dubai, Dubai, United Arab Emirates Crossover Full time

    Product Manager Job DescriptionJob Summary: We seek a product visionary with a blend of technical expertise and strong customer communication skills to lead the development of fully-automated, customer-facing, AI-driven learning products.Conduct customer interviews to gather detailed requirements, analyze feedback, and document product requirements.Integrate...


  • Dubai, Dubai, United Arab Emirates Standard Chartered Bank - UAE Full time

    GIA is looking for an experienced Consumer Banking professional with a solid background in Retail Banking products. Strong knowledge around the key risks and controls in a lending and deposits business with a particular focus on credit risk. The main job purpose is to undertake risk assessments and perform or lead, where directed, internal audit engagements...


  • Dubai, Dubai, United Arab Emirates CEQUENS Full time

    We are seeking a Customer-Facing Enablement Manager to design, deliver, and manage enablement programs that empower our sales teams with the knowledge, tools, and resources they need to excel. The ideal candidate will focus on creating impactful training content, onboarding new hires effectively, and implementing mechanisms to track performance and...

  • Product Owner UX

    4 weeks ago


    Dubai, Dubai, United Arab Emirates Revolut Full time

    2+ years of experience at ahigh-growth tech company or in banking/finance-related businessareas (acquiring, payments, cryptocurrency, insurance,etc.)2+ years of proven success leadingconsumer-facing mobile products1+ years ofexperience managing people (Product Owners at Revolut directlymanage Engineering, Operations, andDesign)Outstanding written and...


  • Dubai, Dubai, United Arab Emirates Dubai Islamic Bank Full time

    We are looking for a Business Banking Product Strategist to develop and implement strategies for the Business Banking department. The successful candidate will oversee the end-to-end execution of relevant initiatives and rollout initiatives with respect to Business Banking Products and Services in collaboration with Sales, Customer Service, Assets, and...

  • Product Manager

    3 weeks ago


    Dubai, Dubai, United Arab Emirates Crossover Full time

    This role is perfect for you if:You're a product whiz passionate about building things people love; you have a proven track record of transforming user needs into successful products. You speak fluent AI; you understand the potential of Large Language Models (LLMs) and can translate that potential into practical applications for students. Communication is...


  • Dubai, Dubai, United Arab Emirates Dubai Islamic Bank Full time

    We seek a Product Development Director - Business Banking to lead the development and implementation of new products and services in the Business Banking department. The successful candidate will be responsible for overseeing the development process, ensuring timely delivery, and collaborating with cross-functional teams to ensure effective integration into...

  • Product Manager

    2 days ago


    Dubai, Dubai, United Arab Emirates Forsyth Barnes Full time

    Job Title: Product Manager (Contract)Salary: 20k AED per monthLocation: DubaiOverview:We are seeking a dynamic and customer-facing Product Manager to join our team on a contract basis. This role involves defining digital products, managing customer stakeholders, and driving high-pressure, time-sensitive initiatives. Experience in real estate is a bonus. You...


  • Dubai, Dubai, United Arab Emirates Almosafer Full time

    Roles and responsibilities We are looking for a seasoned product manager who can support our payments team, product team. The ideal candidate has a product mindset and is able to drive discovery and delivery processes. Preferably with a travel background and a good level of understanding of technology.Responsibilities:Collaborate within an integrated team...

  • Product Manager

    3 weeks ago


    Dubai, Dubai, United Arab Emirates Kinetic Business Solutions Full time

    Kinetic has partnered with a leading Pharmaceutical company who are hiring a Product Manager to be based in Dubai.***Please take the time to read the job description, you must meet all the criteria set out below for your application to be considered. We do check all applications and suitable candidates will be contacted within 5 working days. If you are not...


  • Dubai, Dubai, United Arab Emirates PayU Full time

    Product Solutions Manager - Fraud Risk Management SolutionsAbout PayUPayU, one of India's leading digital financial services providers with Prosus as an investor, operates businesses regulated by the Reserve Bank of India and offers advanced solutions to meet the digital payment requirements of the Indian market. PayU India aims to create a full-stack...


  • Dubai, Dubai, United Arab Emirates S.P.S People FZE Full time

    About the RoleThe Head of Core Banking Products will be responsible for leading the development and management of S.P.S People FZE's core banking products in Dubai. This role requires a strong understanding of banking products, services, and operations.Key Responsibilities:Product Development: Drive the development of core banking products, including deposit...


  • Dubai, Dubai, United Arab Emirates S.P.S People FZE Full time

    The Head of Payment Channels and Payment Innovations is a critical leadership role responsible for driving the strategy development and enhancement of the banks payment channels and innovative payment solutions. This role will lead a team to deliver seamless secure and customercentric payment experiences across all payment channels while also exploring and...

  • Payment Architect

    3 days ago


    Dubai, Dubai, United Arab Emirates LanceSoft UAE Full time

    We are seeking a highly skilled Payment Architect to lead the transition from MT to MX messaging formats within our payment systems. The ideal candidate will have extensive experience in payment architecture, SWIFT messaging standards, and a deep understanding of financial services.Functional ResponsibilitiesLead Transition: Oversee the migration from MT to...


  • Dubai, Dubai, United Arab Emirates Dubai Islamic Bank Full time

    Role Overview:We are looking for a highly skilled Business Development Officer - Wholesale Banking to join our team. The successful candidate will be responsible for supporting sales channels in line with the sales strategy, conducting proper checks of customer files based on DIB credit guidelines, and inputting all leads on CRM.The ideal candidate will have...