Customer Service Manager
1 week ago
Role Profile: To deliver exceptional in-store and online customer experiences that reflect the brandâs values, drive loyalty, and increase customer satisfaction across all touchpoints within the retail cosmetics environment. The below Key Performance Areas include but are not limited to: Develop and implement customer experience strategies across retail stores Collaborate with General Manager and beauty advisors to ensure a consistent, high-quality customer experience. Monitor and respond to customer feedback from in-store surveys, online reviews, and social media. Lead training sessions , coaching for frontline staff on customer service excellence and brand representation. Coordinate with marketing to align promotions , loyalty programs and in-store events with customer expectations Analyze customer behaviour and feedback data to identify opportunities and improve shopping experience Ensure visual merchandising and store ambiance support a luxurious and welcoming experience. Resolve high-level customer complaints with professionalism and empathy. Knowledge: Retail customer experience Team Leader Planning & organizing Experience: 3-5 Experience in customer experience, retail operations, or store managementâpreferably in the beauty or luxury retail sector. Skills: Strong leadership and interpersonal skills; ability to influence and inspire frontline teams. Deep understanding of cosmetic retail trends and customer expectations. Proficiency in in CRM and customer feedback tools. Passion for beauty, skincare, and customer service. #J-18808-Ljbffr
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Customer Service Manager
6 days ago
, , United Arab Emirates Rightangled Full timeAbout Médetone Médetone is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service. We offer prescription medications, over‑the‑counter products, and personalised healthcare services. As we continue to grow, we are...
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Customer Service Manager
9 hours ago
united arab emirates Rightangled Full timeAbout Médetone Médetone is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service. We offer prescription medications, over‑the‑counter products, and personalised healthcare services. As we continue to grow, we are...
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Customer Service Manager
2 weeks ago
united arab emirates Rightangled Full timeAbout Médetone Médetone is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service. We offer prescription medications, over-the-counter products, and personalised healthcare services. As we continue to grow, we are...
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Customer Service Manager
6 days ago
, , United Arab Emirates Ulta Beauty Full timeRole Profile: To deliver exceptional in-store and online customer experiences that reflect the brandâs values, drive loyalty, and increase customer satisfaction across all touchpoints within the retail cosmetics environment. The below Key Performance Areas include but are not limited to: Develop and implement customer experience strategies across retail...
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Customer Service and Logistics Manager
1 week ago
united arab emirates Kayali Full timeCompany Overview Fuelled by passion, KAYALI was founded in 2018 by beauty mogul and fragrance fanatic, Mona Kattan. Translating to ‘my imagination’ in Arabic, KAYALI provides a modern fragrance experience inspired by Mona’s rich Middle Eastern heritage and the art of layering scents to help you create your mood; where sharing scents is a ritual and...
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Customer Service and Logistics Manager
6 days ago
, , United Arab Emirates Kayali Full timeCompany Overview Fuelled by passion, KAYALI was founded in 2018 by beauty mogul and fragrance fanatic, Mona Kattan. Translating to ‘my imagination’ in Arabic, KAYALI provides a modern fragrance experience inspired by Mona’s rich Middle Eastern heritage and the art of layering scents to help you create your mood; where sharing scents is a ritual and...
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Lead Paid Social Officer
6 days ago
, , United Arab Emirates Customer & Technology Full timeRole Profile The Lead Paid Social Officer directly manages and co-ordinates the management of Paid Social advertising accounts (Meta, Snapchat, Tiktok) and related projects for Alshaya brands to deliver the best customer experience, marketing performance and commercial result. Working in the Dubai office and alongside the Paid Social Manager they will...
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Lead Paid Social Officer
1 week ago
united arab emirates Customer & Technology Full timeRole Profile The Lead Paid Social Officer directly manages and co-ordinates the management of Paid Social advertising accounts (Meta, Snapchat, Tiktok) and related projects for Alshaya brands to deliver the best customer experience, marketing performance and commercial result. Working in the Dubai office and alongside the Paid Social Manager they will...
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Customer Service Manager
2 weeks ago
Dubai - United Arab Emirates (UAE) Soul Senses Spa & Wellness Full timeLead and inspire the customer service team to achieve exceptional service standards and foster a positive work environment.Develop and implement customer service policies and procedures to enhance operational efficiency and customer satisfaction.Analyze customer feedback and service metrics to identify trends, resolve issues, and drive continuous...
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Head of Paid Social
6 days ago
, , United Arab Emirates Customer & Technology Full timeA leading marketing firm in the United Arab Emirates seeks a Lead Paid Social Officer to manage and coordinate Paid Social advertising accounts for various brands. This role involves overseeing campaigns on platforms like Meta, Snapchat, and TikTok, optimizing them for performance and commercial success. The ideal candidate will lead a Cairo-based team,...
