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Abu Dhabi, United Arab Emirates Aspen Technology Full timeA leading software company is seeking an experienced professional in Customer Success to provide technical support and training focused on AspenTech solutions. The ideal candidate will have a Bachelor's degree in Petroleum/Reservoir Engineering and over 5 years of experience in the Oil & Gas industry. Responsibilities include delivering training,...
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Abu Dhabi, United Arab Emirates Aspen Technology, Inc. Full timeSr Technical Support Engineer page is loaded## Sr Technical Support Engineerlocations: Abu Dhabitime type: Full timeposted on: Posted Todayjob requisition id: R8345The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle,...
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Senior Technical Support Engineer
49 minutes ago
Today's dual challenge of meeting sustainability goals while maximizing business performance demands new levels of efficiency and innovation. With more than 120 patents, AspenTech is the world’s leading Industrial Artificial Intelligence (AI) software provider; helping our customers deliver higher levels of sustainability, safety and profitability. We constantly drive innovation in our products to remain the industry‑leading engineering technology company for the process industries. For more information, visit www.aspentech.com. This opportunity is within the Customer Success and Training (CS&T) department and plays a vital role in improving customer satisfaction. The successful candidate will be providing a high level of technical support and training to internal and external customers and has a passion for driving adoption and usage of AspenTech solutions and enhance work practices. Job Responsibilities Provide loyalty-inspiring customer service that drives user engagement and sustains product usage Troubleshoot & resolve complex technical and/or engineering related problems reported by customers using AspenTech’s proprietary software (e.g. Aspen TEMPEST) Responsible for the escalation of customer issues and driving the resolution cross‑functionally within AspenTech Deliver high‑quality intermediate/advanced level training classes, based on the relevant principles of geosciences and upstream workflows, to AspenTech customers Develop and/or maintain customer focused training materials for new releases and new applications in the industry Conduct pre‑sales consultations, based on relevant principles of geosciences and upstream workflows, to identify prospects’ business problems and articulate AspenTech’s products as the solution. Uncover and analyze client/prospect needs to support growth in usage, through a variety of pre‑sales activities Develop strong relationships with customers, building an understanding of their business needs and challenges Collaboration with other AspenTech functions to maintain and develop business opportunities Function as a subject matter expert in AspenTech’s pre‑release software testing program to drive improved product quality Coach fellow team members to enhance their technical skills to help boost their overall contribution Other tasks may include: Conduct health checks on assigned accounts; deliver onsite support and consultancy; deploy AspenTech solutions in customer business environments; execute various departmental improvement projects as needed; author technical white papers for publication to AspenTech’s web knowledge base Qualifications Bachelor’s degree (or higher) in Petroleum/Reservoir Engineering, Geology or Geophysics from an accredited institution. 5+ years of experience in the Oil & Gas industry. 3+ years of reservoir engineering experience with strong proficiency in Aspen Tempest or related applications. Solid understanding of petroleum/reservoir engineering workflows with strong working knowledge of asset optimization, modelling & simulation software suites like Petrel, Eclipse, IX, CMG, tNav, Mbal, Prosper, GAP or similar. Detail‑oriented with hands‑on problem‑solving skills Excellent communication, interpersonal and customer relationship skills Be able to work well in diverse teams composed of people with varied backgrounds Demonstrated ability to convey complex information in a clear and concise manner English language proficiency is mandatory (additional language skills would be beneficial) Ability to travel internationally Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries Software Development #J-18808-Ljbffr
