Executive - Customer Service
3 days ago
United Arab Emirates - Customer Service & Documentation – Executive - Customer Service / Full Time Job titleExecutive – Customer Service (SOC) Job purpose The primary role of the Executive – Customer Service (SOC) is to effectively handle the front facing end to end activities of the sale and all the relevant interactions/ correspondence with customers/ internal stakeholders relating to booking release, invoicing, status etc. Main tasks and responsibilities Customer RelationsBooking co-ordination with the customer for booking and booking related queries. Co-ordination with customers & operation team and follow up with them until the containers is loaded & discharge at destination. Haz, Flexi, Special cargo (OOG) approval follow up with the Dg desk with all slot operators. Co-ordination with customers and Ops Team for issuing forms and for after cut-off Via permission & all terminal related queries and discrepancy. Providing information to customers relating to vessels update. Preparing Partner & DF customers Balance to load (BTL) allocation. Preparing Cargo Booking Forecast (CBF) as per partner format. Preparing rate sheet & update to pricing department for filing slot rate.Dispute coordination, follow up on and closureTimely action and escalation of complaints, potential issues related to late gate-in, trans-shipment delays, invoicing errors to concerned Stakeholders. Constant and urgent follow up with concerned internal/ external Parties to ensure timely and accurate info relayed back to Customer.Key interactions (Internal | External)External: Customers | Surveyors | Empty Depot Internal: India Management | Operations | Sales | Finance Management | Agency OfficesEducation requirementsBachelor’s Degree or qualified professional.Language requirementsGood command of spoken and written English.Background and experienceMinimum 2 years’ experience in the Container Shipping industry. Export shipping Processes and Documentation working knowledge is a must. MS Office Applications especially Excel.Competencies and skillsExcellent communication, written and verbal. Pleasant, patient listening skills. Team Player, strong interpersonal skills. Customer Orientated. Attention to detail, error free working. Work well under pressure in a fast-paced and professional environment. Flexible, willing approach to adjust to new Systems/ Processes, when applicable.#J-18808-Ljbffr
-
Customer Service Executive
1 week ago
Dubai, Dubai, United Arab Emirates ONEROAD Auto Service Center Full timeJob Title: Customer Service Executive - AutomobileWork location: Dubai (Near Onpassive Metro Station)Qualifications:Proven experience as Telesales Executive in automobile industryExcellent communication and interpersonal skills.Positive attitude and strong problem-solving abilities.The patience and ability to engage customers in conversation.Proficiency in...
-
Customer Service Executive
6 days ago
Dubai, Dubai, United Arab Emirates Hire Rightt - Executive Search & HR Advisory Full timeTitle - Customer service executive (Emarati Talent)Location - DubaiExcellent salary & benefits offered.In this role, the Customer service Executive will be required to drive the business, manage and retain existing accounts, client relations for leads and maximize sales revenue across from Retail, Hospitality & events industry.Job Responsibilities :• Make...
-
Female Customer Service
1 week ago
Dubai, United Arab Emirates Felicia Technical Service Full timeFemale Customer Service required for a Facilities Maintenance Company 2-3 Years of Experience in the same Industry Good Communication Skills (Written & Verbal) Familiar with MS Office, Drafting Letter, Memo etc Shall be able to Confirm, coordinate and execute the jobs Knowledge of accounts will be a Plus **Benefits**: Commission on Leads 30 Days Paid...
-
Sales Executive
2 weeks ago
Dubai, United Arab Emirates ARG Visa Service Full timeImmediate Hiring Position: Sales & Customer Service Location: Baniyas Square, Dubai **Job Type**: Full-tim **Salary**: 4000-5000 AED **Responsibilities**: 3. Liaise with embassies, consulates, and relevant authorities to obtain necessary information and updates. 4.Provide excellent customer service by addressing inquiries, concerns, and providing...
-
Customer Service
3 days ago
Dubai International City, United Arab Emirates TOP H SERVICE Full timeTop H Cleaning Company is looking for customer service representatives who can handle phone calls effectively. **Responsibilities**: - Answering customer inquiries over the phone and providing necessary technical support and assistance. - Providing high-quality customer service and ensuring customer satisfaction. - Managing and responding to customer...
-
Customer Service
2 weeks ago
Dubai International City, United Arab Emirates TOP H SERVICE Full timeWe Are A cleaning company looking for a **Philippines female** who has experience as a customer service: Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their...
-
Customer Service Executive
1 week ago
Dubai, United Arab Emirates Symbiosis Owners Association Management Service Full time**Legal and Customer Service Executive** **Location**: Dubai Silicon Oasis **Position Summary**: The Customer Service Executive serves as the first point of contact for residents, owners, and visitors of the community managed by the company. This role combines administrative efficiency with strong interpersonal skills to ensure smooth communication, prompt...
-
Customer Relation Executive
6 days ago
Dubai, United Arab Emirates Carzilla Auto Service Full time**About Us**: Carzilla Motors is a trusted automotive company specializing in the **buying and selling of quality pre-owned and new vehicles** in Dubai. With a strong commitment to customer satisfaction, we strive to deliver a smooth, transparent, and reliable car-buying experience. We are looking for an enthusiastic and customer-focused **Customer Relation...
-
Customer Relation Executive
3 days ago
Dubai, United Arab Emirates Carzilla Auto Service Full time**About Us**: Carzilla Motors is a trusted automotive company specializing in the **buying and selling of quality pre-owned and new vehicles** in Dubai. With a strong commitment to customer satisfaction, we strive to deliver a smooth, transparent, and reliable car-buying experience. We are looking for an enthusiastic and customer-focused **Customer Relation...
-
Customer Service Executive
6 days ago
Dubai, United Arab Emirates Insaty Full timeWe are currently seeking a dynamic and customer-focused Customer Service Executive to join our team. As a Customer Service Executive, you will be the primary point of contact for our customers, providing exceptional service and support to ensure their satisfaction. **Responsibilities**: - Handle customer complaints and resolve issues promptly and...
