Infrastructure Technical Manager

Experience: 20+ years (including 5–7 years in infrastructure leadership roles within large-scale enterprise environments) Role Overview We are seeking an accomplished Infrastructure Technical Manager to take full ownership of enterprise-scale infrastructure operations across hybrid environments. This role demands deep technical proficiency across compute, storage, network, and backup domains combined with strong leadership to drive service excellence, lead multi-tier technical teams, and ensure compliance in complex, mission‑critical environments. Key Responsibilities 1. Infrastructure & Technical Operations Lead end‑to‑end infrastructure operations across: Data Centers and Hyper‑Converged Infrastructure (HCI) VMware Virtualization Suite Enterprise Backup and Storage platforms Active Directory and Email Infrastructure Infrastructure tools, Monitoring, Patch Management, and Compliance Tools Manage hardware/software lifecycle and refresh activities across compute, storage, and OS layers. Ensure accurate capacity forecasting and performance optimization. 2. Network Infrastructure & Core Services Provide technical depth in enterprise networking: Routing & Switching, Campus & Data Center Networking Ensure availability, scalability, and health across all interdependent infrastructure components. 3. Governance, Compliance & Major Incidents Ensure full adherence to contractual SLAs and KPIs. Act as Major Incident Manager (MIM) for P1/P2 incidents, driving swift recovery and stakeholder communication. Own technical governance: chair reviews, track SIPs, and drive continuous improvement. Lead RCA, Problem Management, and IT Risk closure, ensuring permanent fixes and documentation. 4. Infrastructure Planning & DR Readiness Design and manage the Annual Infrastructure Calendar, including: Upgrades, lifecycle events, patching windows, and downtime planning DR drills, BCP testing, and compliance audits Execute infrastructure modernization and technology refresh programs. 5. Technical Leadership & Team Development Lead and mentor multi‑tier technical teams (L1, L2, L3, SMEs). Provide deep domain‑level technical consultation and escalation support. Develop and track skill development, cross‑skilling, and succession planning roadmaps. Maintain team performance and stability in a 24x7 support environment. 6. Customer & Stakeholder Engagement Act as the technical owner and SPOC for all infrastructure operations. Lead strategic discussions on infrastructure risks, roadmaps, and improvements. Translate complex technical insights into actionable business impact for stakeholders. 7. Required Skills and Qualifications 7.1 Core Technical Expertise Data Center & HCI Operations Virtualization (VMware) Management Enterprise Backup and Storage Management Windows & Linux Administration Active Directory & Email Infrastructure Monitoring, Patch, and Compliance Controls Enterprise Network Infrastructure Lifecycle Management (EOL/EOS) Capacity Management Disaster Recovery Design, Execution & Audit Readiness 7.2 Leadership & Delivery 20+ years of infrastructure experience 5–7 years in senior infrastructure management roles (Technical) Strong grasp of ITIL‑based service governance, SLAs, KPIs, and process discipline Demonstrated success operating in high‑pressure, enterprise‑grade 24x7 environments Excellent leadership, presentation, and customer‑facing communication 7.3 Preferred Experience in GCC/UAE enterprise environments is highly advantageous Familiarity with regulated, government, or high‑availability sectors 7.4 Desirable Certifications ITIL v4 Foundation or higher Infrastructure/Network Certifications (e.g., MCSE, RHCE, CCNP) Exposure to Backup, DR, and HCI tools (technology‑agnostic) #J-18808-Ljbffr