Infrastructure Technical Manager

Experience: 20+ years (including 57 years in infrastructure leadership roles within large-scale enterprise environments)

Role Overview

We are seeking an accomplished Infrastructure Technical Manager to take full ownership of enterprise-scale infrastructure operations across hybrid environments. This role demands deep technical proficiency across compute, storage, network, and backup domains combined with strong leadership to drive service excellence, lead multi-tier technical teams, and ensure compliance in complex, mission-critical environments.

Key Responsibilities

1. Infrastructure & Technical Operations

• Lead end-to-end infrastructure operations across:
• Data Centers and Hyper-Converged Infrastructure (HCI)
• VMware Virtualization Suite
• Enterprise Backup and Storage platforms
• Active Directory and Email Infrastructure
• Infrastructure tools, Monitoring, Patch Management, and Compliance Tools
• Manage hardware/software lifecycle and refresh activities across compute, storage, and OS layers.
• Ensure accurate capacity forecasting and performance optimization.

2. Network Infrastructure & Core Services

• Provide technical depth in enterprise networking:
• Routing & Switching, Campus & Data Center Networking
• Ensure availability, scalability, and health across all interdependent infrastructure components.

3. Governance, Compliance & Major Incidents

• Ensure full adherence to contractual SLAs and KPIs.
• Act as Major Incident Manager (MIM) for P1/P2 incidents, driving swift recovery and stakeholder communication.
• Own technical governance: chair reviews, track SIPs, and drive continuous improvement.
• Lead RCA, Problem Management, and IT Risk closure, ensuring permanent fixes and documentation.

4. Infrastructure Planning & DR Readiness

• Design and manage the Annual Infrastructure Calendar, including:
• Upgrades, lifecycle events, patching windows, and downtime planning
• DR drills, BCP testing, and compliance audits
• Execute infrastructure modernization and technology refresh programs.

5. Technical Leadership & Team Development

• Lead and mentor multi-tier technical teams (L1, L2, L3, SMEs).
• Provide deep domain-level technical consultation and escalation support.
• Develop and track skill development, cross-skilling, and succession planning roadmaps.
• Maintain team performance and stability in a 24x7 support environment.

6. Customer & Stakeholder Engagement

• Act as the technical owner and SPOC for all infrastructure operations.
• Lead strategic discussions on infrastructure risks, roadmaps, and improvements.
• Translate complex technical insights into actionable business impact for stakeholders.

7. Required Skills and Qualifications

7.1 Core Technical Expertise

• Data Center & HCI Operations
• Virtualization (VMware) Management
• Enterprise Backup and Storage Management
• Windows & Linux Administration
• Active Directory & Email Infrastructure
• Monitoring, Patch, and Compliance Controls
• Enterprise Network Infrastructure
• Lifecycle Management (EOL/EOS)
• Capacity Management
• Disaster Recovery Design, Execution & Audit Readiness

7.2 Leadership & Delivery

• 20+ years of infrastructure experience
• 57 years in senior infrastructure management roles (Technical)
• Strong grasp of ITIL-based service governance, SLAs, KPIs, and process discipline
• Demonstrated success operating in high-pressure, enterprise-grade 24x7 environments
• Excellent leadership, presentation, and customer-facing communication

7.3 Preferred

• Experience in GCC/UAE enterprise environments is highly advantageous
• Familiarity with regulated, government, or high-availability sectors

7.4 Desirable Certifications

• ITIL v4 Foundation or higher
• Infrastructure/Network Certifications (e.g., MCSE, RHCE, CCNP)
• Exposure to Backup, DR, and HCI tools (technology-agnostic)