Infrastructure Technical Manager

Experience: 20 years (including 57 years in infrastructure leadership roles within large-scale enterprise environments) Role Overview We are seeking an accomplished Infrastructure Technical Manager to take full ownership of enterprise-scale infrastructure operations across hybrid environments. This role demands deep technical proficiency across compute, storage, network, and backup domains combined with strong leadership to drive service excellence, lead multi-tier technical teams and ensure compliance in complex mission‑critical environments. Key Responsibilities 1. Infrastructure & Technical OperationsLead end-to-end infrastructure operations across: Data Centers and Hyper‑Converged Infrastructure (HCI) VMware Virtualization Suite Enterprise Backup and Storage platforms Active Directory and Email Infrastructure Infrastructure tools Monitoring, Patch Management and Compliance Tools Manage hardware/software lifecycle and refresh activities across compute, storage and OS layers. Ensure accurate capacity forecasting and performance optimization.2. Network Infrastructure & Core ServicesProvide technical depth in enterprise networking: Routing & Switching, Campus & Data Center Networking Ensure availability, scalability and health across all interdependent infrastructure components.3. Governance Compliance & Major IncidentsEnsure full adherence to contractual SLAs and KPIs. Act as Major Incident Manager (MIM) for P1/P2 incidents driving swift recovery and stakeholder communication. Own technical governance: chair reviews, track SIPs and drive continuous improvement. Lead RCA Problem Management and IT Risk closure ensuring permanent fixes and documentation.4. Infrastructure Planning & DR ReadinessDesign and manage the Annual Infrastructure Calendar including: Upgrades lifecycle events, patching windows and downtime planning DR drills, BCP testing and compliance audits Execute infrastructure modernization and technology refresh programs.5. Technical Leadership & Team DevelopmentLead and mentor multi-tier technical teams (L1 L2 L3 SMEs). Provide deep domain-level technical consultation and escalation support. Develop and track skill development, cross-skilling and succession planning roadmaps. Maintain team performance and stability in a 24x7 support environment.6. Customer & Stakeholder EngagementAct as the technical owner and SPOC for all infrastructure operations. Lead strategic discussions on infrastructure risks, roadmaps and improvements. Translate complex technical insights into actionable business impact for stakeholders.7. Required Skills and Qualifications 7.1 Core Technical ExpertiseData Center & HCI Operations Virtualization (VMware) Management Enterprise Backup and Storage Management Windows & Linux Administration Active Directory & Email Infrastructure Monitoring, Patch and Compliance Controls Enterprise Network Infrastructure Lifecycle Management (EOL/EOS) Capacity Management Disaster Recovery Design, Execution & Audit Readiness7.2 Leadership & Delivery20 years of infrastructure experience 57 years in senior infrastructure management roles (Technical) Strong grasp of ITIL-based service governance, SLAs, KPIs and process discipline Demonstrated success operating in high-pressure enterprise-grade 24x7 environments Excellent leadership, presentation and customer-facing communication7.3 PreferredExperience in GCC/UAE enterprise environments is highly advantageous Familiarity with regulated government or high‑availability sectors7.4 Desirable CertificationsITIL v4 Foundation or higher Infrastructure/Network Certifications (e.g. MCSE, RHCE, CCNP) Exposure to Backup, DR and HCI tools (technology‑agnostic)Required Experience: Manager #J-18808-Ljbffr