Application Support Engineer

1 day ago

abu dhabi, United Arab Emirates Dicetek LLC Full time

Overview Application Support Engineer at Dicetek LLC. This role focuses on proactive application support, performance monitoring, issue diagnosis, and collaboration with cross-functional teams to deliver reliable services. ResponsibilitiesIdentify bottlenecks and bugs from application logs and devise quick workarounds, then work with the team to derive a permanent solution. Understand application source code and troubleshoot to determine root cause analysis (RCA). Configure and monitor events and alerts as part of proactive monitoring to avoid incidents. Manage daily health checks of the application as part of monitoring. Collaborate with other service line members to verify issues and coordinate resolutions. Write database queries to perform workarounds for issues. Perform application server patching. Application deployment in AWS cloud platform.QualificationsSenior professional with 6-8 years of experience. Working experience on Core Java and Java EE technologies, such as JDBC, JMS, JNDI. Hands-on experience with AWS cloud components and deployment framework. Able to verify issues in microservices and recommend solutions. Good understanding and hands-on knowledge of IBM WebSphere administration and deployment concepts. Experience in application log analysis and troubleshooting by going through the application source code and database queries. Hands-on experience in application monitoring tools and able to troubleshoot issues from monitoring events. Experience on Linux and AIX operating systems with knowledge of basic shell scripting. Good knowledge of RDBMS databases (Oracle) with experience in writing SQL queries and scripts. Good understanding of MQ and its operation. Can troubleshoot independently on these issues with minimal guidance. Good understanding of REST and SOAP Web services. Basic knowledge of infrastructure components, such as firewalls and load balancers. Should be able to troubleshoot production issues from application codes independently with minimal supervision. Experience handling Internet and Mobile Apps (Android and iOS). Demonstrate strong technical skills with a deep understanding of modern architectural styles and practices such as Microservices, Containers, Cloud (AWS, Azure), APIs, Event-driven architecture, Evolutionary architecture, etc., with a focus on debugging based on the application source code. Familiarity with build tools such as Ant, Maven, and Gradle. Good verbal and written communication skills. Willingness to work in shifts in a 24x7 support model.Employment type Contract Job function Information Technology Industries IT Services and IT Consulting#J-18808-Ljbffr

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