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Overview Application Support Engineer at Dicetek LLC. This role focuses on proactive application support, performance monitoring, issue diagnosis, and collaboration with cross-functional teams to deliver reliable services. Responsibilities - Identify bottlenecks and bugs from application logs and devise quick workarounds, then work with the team to derive a permanent solution. - Understand application source code and troubleshoot to determine root cause analysis (RCA). - Configure and monitor events and alerts as part of proactive monitoring to avoid incidents. - Manage daily health checks of the application as part of monitoring. - Collaborate with other service line members to verify issues and coordinate resolutions. - Write database queries to perform workarounds for issues. - Perform application server patching. - Application deployment in AWS cloud platform. Qualifications - Senior professional with 6-8 years of experience. - Working experience on Core Java and Java EE technologies, such as JDBC, JMS, JNDI. - Hands-on experience with AWS cloud components and deployment framework. Able to verify issues in microservices and recommend solutions. - Good understanding and hands-on knowledge of IBM WebSphere administration and deployment concepts. - Experience in application log analysis and troubleshooting by going through the application source code and database queries. - Hands-on experience in application monitoring tools and able to troubleshoot issues from monitoring events. - Experience on Linux and AIX operating systems with knowledge of basic shell scripting. - Good knowledge of RDBMS databases (Oracle) with experience in writing SQL queries and scripts. - Good understanding of MQ and its operation. Can troubleshoot independently on these issues with minimal guidance. - Good understanding of REST and SOAP Web services. - Basic knowledge of infrastructure components, such as firewalls and load balancers. - Should be able to troubleshoot production issues from application codes independently with minimal supervision. - Experience handling Internet and Mobile Apps (Android and iOS). - Demonstrate strong technical skills with a deep understanding of modern architectural styles and practices such as Microservices, Containers, Cloud (AWS, Azure), APIs, Event-driven architecture, Evolutionary architecture, etc., with a focus on debugging based on the application source code. - Familiarity with build tools such as Ant, Maven, and Gradle. - Good verbal and written communication skills. - Willingness to work in shifts in a 24x7 support model. Employment type - Contract Job function - Information Technology Industries - IT Services and IT Consulting #J-18808-Ljbffr
