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Groups Conference And Events Executive Waldorf Astoria Dubai Palm Jumeirah
6 hours ago
Job Description The Groups, Conference & Events (GC&E) Executive at Waldorf Astoria plays a critical role in ensuring the successful planning, coordination, and execution of group bookings, meetings, and events. You will serve as a key liaison between clients and internal departments, delivering exceptional service and upholding the brand’s commitment to excellence. Proficiency in other languages will be considered an advantage, as the role involves frequent interaction with international clients. What will I be doing? As Groups, Conference & Events Executive, you will actively manage group enquiries, coordinate event logistics, and support the successful delivery of conferences and events. You will interact frequently with clients and guests to build strong relationships, contributing to repeat business and long-term partnerships. Respond promptly and professionally to all inquiries related to group bookings, meetings, and events, ensuring accurate and comprehensive information is provided. Coordinate the full planning cycle of group events and conferences from initial inquiry to post-event follow-up. Provide translation or language support during client meetings, site inspections, and event coordination to enhance the guest experience. Liaise closely with internal departments including Banqueting, Food & Beverage, Front Office, Housekeeping, and AV to ensure smooth execution of all event details. Prepare accurate and tailored event proposals and confirmations based on client requirements and hotel standards. Organize and conduct site inspections, showcasing the hotel’s event spaces and service offerings to potential clients. Manage event logistics including room setup, audio‑visual needs, catering, and timing to ensure flawless delivery. Support on‑day event operations, acting as the main contact for the client and addressing any last‑minute changes or guest needs. Ensure all event materials, signage, collateral, and supplies are prepared and in place ahead of the event. Maintain accurate records of bookings, event notes, contracts, and billing details within the event management system. Assist with billing and payment follow-up, ensuring deposits and invoices are processed in line with hotel policies. Monitor space availability and maintain an up‑to‑date event calendar to maximize venue utilization and prevent conflicts. Conduct post‑event follow‑up with clients to gather feedback and contribute to ongoing service improvements. Provide input on event performance, client satisfaction, and revenue tracking to support departmental reporting. Maintain a polished, professional demeanor at all times, embodying the standards of luxury service expected at Waldorf Astoria. Skills and Qualifications Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred. Previous experience in groups, conferences, or events coordination within a luxury hotel or similar environment. Strong organizational skills and a keen eye for detail. Excellent communication, interpersonal, and customer service skills, with the ability to build strong client relationships. Ability to multitask and manage priorities effectively in a fast‑paced environment. Proficiency in Microsoft Office Suite and familiarity with hotel systems (e.g., Delphi, Opera, or similar). A proactive and solution‑oriented approach to problem‑solving. Knowledge luxury service standards and a genuine passion for creating exceptional guest experiences. Flexibility to work evenings, weekends, and holidays in line with event schedules. Preferred Capabilities Previous experience working in Groups, Conferences, and Events Executive in a luxury hotel. Proficiency in other languages will be considered an advantage. Experience in handling high‑profile or VIP client events. Location & Schedule Work Location: Waldorf Astoria The Palm, Dubai, United Arab Emirates Schedule: Full‑time #J-18808-Ljbffr
