Sales Associates

6 days ago

Dubai, Dubai, United Arab Emirates Pasons Group Full time
Roles and responsibilities

A SalesAssociate is an entry-level or mid-level retailposition that focuses on assisting customers, managing productdisplays, processing sales transactions, and maintaining theoverall store environment. Sales associates play a crucial role indriving sales, ensuring customer satisfaction, and helpingcustomers find the products that best meet theirneeds.

KeyResponsibilities

CustomerService

  • Greet customersas they enter the store and assist them with anyinquiries.
  • Help customers locate products orsuggest items based on theirpreferences.
  • Provide product recommendationsand answer any questions regarding features, benefits, orusage.
  • Handle customer complaints or concernsprofessionally and efficiently, escalating issues to managementwhen necessary.
  • Ensure customers have apositive and enjoyable shopping experience to encourage repeatbusiness.

Sales andProductPromotion

  • Activelyengage with customers to drive sales, upsell or cross-selladditional products.
  • Promote sales, discounts,and promotions to customers, ensuring they are aware of ongoingoffers.
  • Meet or exceed individual and teamsales goals and targets.
  • Assist with specialpromotions, seasonal campaigns, or productlaunches.
  • Maintain a thorough understanding ofproduct knowledge to effectively communicate benefits tocustomers.

ProductMerchandising and InventoryManagement

  • Keepshelves, racks, and displays stocked, organized, and visuallyappealing according to storeguidelines.
  • Arrange merchandise in a way thathighlights popular or seasonal items.
  • Ensureproducts are correctly priced and tagged, reporting any pricingdiscrepancies to management.
  • Assist inreceiving and unpacking new inventory and restockingshelves.
  • Participate in inventory counts,ensuring that stock levels are accurate and reporting any shortagesor overages.

SalesTransactions and CashHandling

  • Operate thecash register and process sales transactions, ensuring accuracy inpricing and amounts.
  • Handle customer payments,including cash, credit, or digital payments, and issuereceipts.
  • Process returns, exchanges, orrefunds in accordance with companypolicies.
  • Maintain a balanced cash drawer,ensuring there are no discrepancies at the end ofshifts.

StoreMaintenance andCleanliness

  • Keep thestore clean, organized, and free from clutter, both on the salesfloor and in backrooms.
  • Ensure that all areasare safe and accessible for customers andemployees.
  • Assist in maintaining storedisplays, signage, and promotionalmaterial.

Teamwork andCommunication

  • Workcollaboratively with other sales associates, supervisors, andmanagement to achieve storeobjectives.
  • Communicate store updates,promotions, or changes in policies tocustomers.
  • Attend team meetings and participatein training sessions to improve product knowledge and salesskills.
Desired candidate profile

  1. Customer ServiceSkills

    • Ability toengage with customers in a friendly, approachable, and professionalmanner.
    • Excellent communication skills tounderstand and address customer needs andconcerns.

  2. SalesSkills

    • Strongpersuasion and negotiation abilities to closesales.
    • Ability to upsell or cross-sell productsbased on customer needs andpreferences.

  3. ProductKnowledge

    • In-depthknowledge of the store's product offerings and theability to provide detailed information tocustomers.
    • Ability to stay updated on newproducts andservices.

  4. Attentionto Detail

    • Accuracy inprocessing transactions, ensuring correct pricing and inventorylevels.
    • Maintaining product displays and storelayout to meet companystandards.

  5. Problem-Solving

    • Abilityto resolve customer complaints and issues efficiently andcalmly.
    • Handle challenging situations, such asout-of-stock products or customer dissatisfaction, withprofessionalism.

  6. TeamworkandCollaboration

    • Abilityto work with others in a team environment to achieve storeobjectives.
    • Good interpersonal skills tomaintain a positive workenvironment.

  7. TimeManagement

    • Efficientlymanage tasks and responsibilities, including multitasking,especially during busy times.
    • Ability toprioritize important tasks, such as assisting customers ormaintaining the salesfloor.
Key Skills
Sales Support,SalesDepartment,Sales Experience
Employment Type: Full-time
Department / FunctionalArea: Sales
Experience: years
Gender: Male
Vacancy: 1

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